• Resolved ArkonLabs

    (@arkonlabs)


    Up until v4 I had a business account with a hashtag feed working on my site. Suddenly things stopped working and it says that I must have a premium account for these features.

    Is this the case? Did existing features get removed with a plugin update?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author quadlayers

    (@quadlayers)

    Hello @arkonlabs

    We havent removed any feature of the plugin

    This is the current backend of the free version, as you can see the business account button is available

    https://snipboard.io/7roFi6.jpg

    What is your current version of the plugin?

    Thread Starter ArkonLabs

    (@arkonlabs)

    Ah ok, I must have been mistaken, sorry

    I had an existing business account but it had a blank username and a weird date. It did not work. The business button was grayed out, I didnt realize that it was because only 1 account is allowed for free version.

    I was able to delete the existing account and click the button to add a business account. I’m still running into issues though.

    After clicking the business account button, im taken to the Facebook auth page, I click my business account, and I choose the specific business page, it says that it was successful and has a button to return to my website.

    https://snipboard.io/fxH3Tc.jpg

    Once I arrive at my site all I see is this:

    https://snipboard.io/OpamGT.jpg

    The url in the address bar is: https://MYDOMAIN.com/wp-admin/admin.php?page=qligg_account&#_=_

    Manually going to the plugin settings page shows that the business account was not added. I’ve tried multiple times.

    • This reply was modified 1 year, 5 months ago by ArkonLabs.
    Plugin Author quadlayers

    (@quadlayers)

    looks like you have an issue in your facebook permissions

    please check the business account documentation

    https://quadlayers.com/documentation/instagram-feed-gallery/api/business/

Viewing 3 replies - 1 through 3 (of 3 total)
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