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  • Plugin Support Michelle D.

    (@devmich)

    Hi @robbie993,

    Thanks for reaching out.

    ExactMetrics can be deactivated and deleted like any other WordPress plugin. To do this please go to your Plugins page while logged into your WordPress site and look for the name Google Analytics Dashboard for WP (GADWP). Deactivating and deleting this will remove ExactMetrics from your WordPress site.

    Here’s a general uninstall plugin guide in case it helps: https://www.wpbeginner.com/beginners-guide/how-to-properly-uninstall-a-wordpress-plugin/

    If it’s not in your plugin list, then it’s possible you may need to use cPanel File Manager or SFTP (e.g., FileZilla) to remove the folder google-analytics-dashboard-for-wp.

    If the above suggestions do not work, you may need to ask your hosting provider to help you delete the plugin.

    Once the plugin is deleted, the ExactMetrics tracking codes and scripts will no longer be inserted (please make sure to clear cache as well).

    I hope this helps but let me know if you have further questions.

    Thank you!

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