My support is not working

Hi @wood1e

We sincerely apologize for the inconvenience you are experiencing.

Often, these types of issues could be related to the web browser you’re using. A good first step to troubleshooting this would be to try clearing your browser’s cache. This can often help in resolving general site loading or performance issues.

Can you try again after clearing your browser’s cache and cookies. Sometimes, these can cause issues with web-based services. If you’re not sure how to do this, you can find instructions for Chrome here: https://support.google.com/accounts/answer/32050

You can also follow our detailed guide on clearing browser cache here: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

Rest assured, I’ve personally tested our support system across various browsers, such as Firefox, Chrome, and Safari, and it’s working perfectly fine on my end.

We appreciate your patience and understanding. Please feel free to reach out if you have any other questions or concerns.

Thank you for choosing WooCommerce.

As previously mentioned this is in Incognito and standard Chrome.

Hi @wood1e

I understand that you also tried a different account. However, may I know if the issue persists even after clearing the cache, and using a different browser such as Edge using the affected account? Sometimes, even using the incognito mode on the same browser might have issues if you need to clear the cache.

If it did not help, I would recommend trying a different device if possible, just to rule out any device-specific issues, and for us to confirm if it is an account issue, so we can further investigate.

Cheers,

• This reply was modified 1 year, 3 months ago by hrn1995 (woo-hc).

The issue is always ongoing and has been ever since you signed up with WordPress and created a strange login system that never logs out!!

Even when logout is clicked or cache cleared or both.

I’ll use my ‘new account’ until the same thing happens to that.

• This reply was modified 1 year, 3 months ago by wood1e.

Hi @wood1e!

Thank you for the feedback. We are continuously receiving tickets and chats through our system thus we still suspect this might be due to the setup or the particular account.

Please feel free to open a support request using your newly created account and we are happy to look further into the old account issue if you still wish to use that.