Remove Profile and Logout menu items

Hello there,

Thanks for contacting us. I hope you are doing well.

Please add below custom CSS code in your theme’s customize setting. For this, please go to Dashboard > Appearance > Themes > Customize > Additional CSS.

.wpsc-menu-list.wpsc-tickets-nav.log-out {
display: none !important;
}

.wpsc-menu-list.wpsc-tickets-nav.agent-profile {
display: none;
}

.wpsc-menu-list.wpsc-tickets-nav.my-profile {
display: none;
}

If you want to remove the links from backend also then please use Simple JS and CSS plugin, add the above CSS.

Thank you.