Remove old existing backup data from index

  • Resolved slhctech

    (@slhctech)


    5 months, 4 weeks ago

    I was using Updraft Plus when the website was hosted by Heart. I have since migrated to SiteGround and still have two backups showing from August which I can’t delete from the list of backups. I guess they are still on the old Heart server. Would deleting them from the old wpcontent folder work?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support nrobertsudp

    (@nrobertsudp)

    Hi there,

    As a first step to fix this click the Delete button next to the backup entry.
    Uncheck the tick box ‘Also Delete from remote storage’ and click Delete.
    This should remove the backup from the list of Existing Backups shown.

    Best regards,

    Nick

    Thread Starter slhctech

    (@slhctech)

    Hi, thanks for coming back to me. As they say ‘ been there, done that’! That was my first port of call but the system can’t actually find any backups dated 27th August. I’m guessing there is an index somewhere that lists all the backups and that’s the file I need to edit.

    Plugin Support vupdraft

    (@vupdraft)

    Hi,

    Did you leave the option to “also delete from remote storage” unchecked?

    It sounds like the backup does not exist so leaving this option unchecked should remove it from the list.

    Thread Starter slhctech

    (@slhctech)

    Ain’t you a clever old stick!! Didn’t even think of that (obviously). Sorted, thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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