• Resolved hozayrayz

    (@hozayrayz)


    Hello, my website is showing “Login to see price” but I don’t want that. I googled how to remove it but there’s only how to add it. What do I do? I searched everywhere in Woocommerce settings and didn’t see anything about visibility.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @hozayrayz! This is not default WooCommerce functionality. WooCommerce normally shows prices to customers whether they are logged in or not.

    It sounds like maybe your theme or another plugin is adding this. Can you think of a plugin/theme that might be adding this? If not, you can try disabling plugins and/or switching to a default theme to narrow down which one is causing it. You can also use the Health Check and Troubleshooting plugin to merely simulate this “conflict testing” process instead of having to actually change your site, which could be disruptive to your customers.

    Thread Starter hozayrayz

    (@hozayrayz)

    I updated my site’s PHP and all plug-ins, and yet, it still remains the same. I tried using the debugging option but that only shows the admin side of things, so I am unable to know which plug-in is causing the bug.

    laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Howdy,

    You can find the culprit plugin by following the steps in this guide: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    Updating plugins would not be enough in this case. You’ll want to actually test with just WooCommerce active and a default theme, like Storefront. Then, you would re-activate plugins, one by one, while testing in between, to see which plugin is causing that behavior.

    I hope this helps!

    Thread Starter hozayrayz

    (@hozayrayz)

    I changed themes and that worked. It turns out that the theme I was using causes issues but I am unsure how to fix that. I turned off 3/4th of the plugins I had activated and it still didn’t show the price, even after resetting Woocommerce.

    laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Howdy!

    I’m glad you were able to find a culprit. I would recommend reaching out to your theme author, as they should be able to provide a fix for you.

    Best of luck!

    Thread Starter hozayrayz

    (@hozayrayz)

    No worries, I found the problem in the functions.php from the theme… the theme forced to show that message!
    Problem solved, thank you!

    laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Ah, good to know! And glad to hear!

    Cheers.

Viewing 7 replies - 1 through 7 (of 7 total)
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