Remove link in product image

Hi @tomdhu,

I visited the link above (https://www.trapbarn.com/product/fenn-mark4-trap/) but I got this: https://d.pr/i/CTI6W8 – basically clicking every product on your site redirected me to the same “Forbidden” page. Are there some restrictions to view the products?

Could you please share a working link to replicate your issue?

WOW !!! That explains why sales came to an abrupt halt 2 days ago. The site tests OK here . Strange.

If you are on the Home page and you click on the product thumbnail image, does it take you to the full product page? And then when you get there and click on the big product image, is that when you get the https://d.pr/i/CTI6W8 page.

Do you reckon its been hacked?

I went to the URl for a test product that is not on display and got the same problem ie it takes me to the image. I did this without being logged into WP admin. And I did it on a mobile phone. Same problem but it doesnt take me to droplr like it does for you.

Our “developer” has been working on speeding up the home page and cant work out what’s amiss.
I will try shutting down plugins now.

Ohh hey,

Looks like the link I shared confused you a little. That was a link of a screenshot using https://droplr.com/ (which is a screenshot software) :).

Let me try using https://snipboard.io/ this time.

When I visit the link (https://www.trapbarn.com/product/fenn-mark4-trap/) I get a forbidden page (see the image).

Link to image: https://snipboard.io/gHu4Oj.jpg

It does not take me to droplr either, so we can rule out the site being hacked. If you could share some screenshots of what you see it would be great.

I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.

Hi,

Thanks for your patience and the explanation about “droplr” and the suggestion for snipboard. I have signed up for that as it appears very useful. I’m grateful for your assistance as I’m in my mid 70’s and the learning curve is pretty steep at this stage.

Now getting back to the thread, I have been checking further and I found that the 403 Forbidden was probably being triggered because clicking on the image activated a connection to try and access the site’s upload folder in an attempt to load the image, if that makes sense.
It probably didnt trigger for me because our permissions granted to my IP address and so it would load the image directly on a black background.
I deleted all the images on the home page and the product images in Woo. I guess WP reconstructed a range of sizes of these images and so it alleviated the problem.

May I ask if this issue is resolved at your end.
Thanks