Remove Installation Files issue

  • Resolved edgarlarsen

    (@edgarlarsen)


    5 years, 6 months ago

    Hello,

    After updating all plugins in a website and installing UpdraftPlus, I started receiving the message:

    Please delete these installation files to avoid security issues.
    Go to:Duplicator > Tools > Information >Stored Data and click the “Remove Installation Files” button
    Take me there now!

    Clicking “Take me there” takes me to the Duplicator Tools with the message:

    This site has been successfully migrated!
    Final step(s):
    1. Remove Installation Files Now!
    2. Optionally, Review Duplicator at www.remarpro.com…

    Nothing happens when I click Remove Installation Files Now and any of the other tabs only show the first message.

    I checked how to remove the files manually via cPanel, but could only find the files dup-installer (directory), installer.php, installer-backup.php. Deleting those files removed the message, but didn’t bring back normality.

    Any clues how to resolve this?

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter edgarlarsen

    (@edgarlarsen)

    Well, I believe a conflict between Duplicator and UpdraftPlus caused the issue.

    If someone comes to experience the same kind of problem, it all came back after I deactivated all plugins via cPanel.

    Hey @edgarlarsen

    If you want to submit a support ticket for this issue we can have a closer look at your setup. Please provide a link to this thread when submitting the ticket.

    Thanks~

Viewing 2 replies - 1 through 2 (of 2 total)
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