Remove ID number close to username -my account page
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Hi there,
I am struggling with removing the unpleasant id number (#XX) close to the user’s name in the My account page on the top-left hand side. Is there any solution to solve this?
Thanks in advance,
Dumman.
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Hey there, @dumman999! Thanks for contacting us. I’m happy to help you.
The page you are talking about is yourwebsite.com/MyAccount?
I just checked on my site and I’m not sure I know what ID you want to remove. Do you mind sharing a screenshot of it with us so we can get a better understanding of your goal?
I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.
Looking forward to your reply.
Have a wonderful day!
Hi!
Thank you for your reply! Yes, I am talking about that URL!
As you can see here: https://snipboard.io/Zpu56H.jpg I find the ID number of the registration close to every user’s my account page. Of course that is not a nice detail to keep it visible to my customers. How can I solve it?
Thank you,
D
Hi @dumman999,
Thanks for sharing additional information.
By default, WooCommerce doesn’t show the user ID number along with the username or the user’s display name. Your theme or a plugin you’re using is likely responsible for displaying it.
You can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/
Additionally, please can you share a copy of the following:
- System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.
Looking forward to hearing from you!
Dear Shameem, the theme provider recommended me to add CSS custom to make it disappear.
Here below the status.
Thank you,
D.
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Hide errors from visitors: ? 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Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: ? Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #5 - /shop/ Carrello: #21654 - /cart/ Pagamento: #21653 - /checkout/ Il mio account: #21652 - /my-account/ Termini e condizioni: ? La pagina non è impostata Theme Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ? Parent Theme Name: Flatsome Parent Theme Version: 3.18.5 Parent Theme Author URL: https://uxthemes.com WooCommerce Support: ? Templates Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/cart/mini-cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/order-received.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/rating.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php WooPayments Version: 7.3.0 Connected to WPCOM: Sì WPCOM Blog ID: 227512961 Account ID: acct_1OiCWoCGUcns3350 Payment Gateway: Abilitato Test Mode: Disabilitato Enabled APMs: card WooPay: Non idoneo Apple Pay / Google Pay: Abilitato (product,cart,checkout) Fraud Protection Level: advanced Enabled Fraud Filters: AVS Verification,Address Mismatch,International IP Address,IP Address Mismatch Multi-currency: Abilitato Public Key Encryption: Abilitato Auth and Capture: Abilitato Documents: Abilitato Logging: Abilitato Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-pre-publish-modal settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-03-19 12:54:44 +01:00 Options: ? Notes: 203 Onboarding: completed Action Scheduler Operazione annullata: 335 Oldest: 2024-02-16 15:27:19 +0000 Newest: 2024-03-18 12:17:10 +0000 Completato: 4.654 Oldest: 2024-02-16 15:14:31 +0000 Newest: 2024-03-18 12:55:28 +0000 Operazione non riuscita: 734 Oldest: 2020-04-02 10:04:54 +0000 Newest: 2023-12-05 22:28:44 +0000 In attesa: 1 Oldest: 2024-03-19 09:51:08 +0000 Newest: 2024-03-19 09:51:08 +0000 Status report information Generated at: 2024-03-18 14:46:52 +01:00 `
Hey, @dumman999!
Were you able to find out what is adding the ID to the name after the conflict test my colleague suggested?
Regarding CSS, it is likely possible to hide it with CSS.
You will be able to add CSS to your website by going to Appearance > Customize > Additional CSS.
However, since this is not added by default, we are not able to assist you with the CSS code itself.
You can visit the WooCommerce Facebook group or the
#developers
channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there too.Please let us know if there’s anything else we can do to help or if you have any questions.
Have a wonderful day!
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Hi there,
I am sorry for the delay. It was incompatibility issue with the theme provider. I solved the problem with additional CSS as suggested by the support team of the plugin provider.
Thanks for support,
D
Hi @dumman999,
Thanks for getting back to us. It’s great to hear that you were able to address the incompatibility with your theme provider by adding additional CSS.
Just so you know – we will now close this ticket as solved. If you have any other questions or issues, please feel free to open a new ticket and we’ll be happy to assist you.
Thank you for choosing WooCommerce and have a great day!
- The topic ‘Remove ID number close to username -my account page’ is closed to new replies.