Remove contact information and links to websites outside of eBay.

  • Resolved rayeason

    (@rayeason)


    3 years, 3 months ago

    Hello and good day.

    I have been having an issues with listings being updated and receiving this error from ebay:

    Remove contact information and links to websites outside of eBay.

    The listing is initially posted just fine.

    However, 12 hours later (or so), the plugin will state:

    There are X number changed item(s) which need to be revised on eBay to apply their latest changes.

    After applying the changes, the products are not showing the ebay error listed above.

    I am not sure what is causing it.

    My hosting provider says the ssl certs on the server are just fine.

    Any help would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WP Lab Support

    (@wp-lab-support)

    Hey @rayeason

    Thanks for contacting us today.

    By default, WP-Lister removes links from product descriptions to avoid violating the eBay Links policy. Specifically, you are not allowed to advertise products that you list on eBay by linking to their product pages on your site.

    You can change the “Link handling” option on the Advanced Settings page of WP-Lister (WP-Lister > Settings > Advanced > Listing Templates > Link handling). After changing the setting of the “Link handling” you need to please revise your item to apply the changes on eBay.

    Please make sure your listings are unlocked – https://docs.wplab.com/article/45-locked-vs-unlocked-listings

    I’d also recommend you to please visit this page: https://pages.ebay.com/help/policies/listing-links.html to know more details about eBay’s policy regarding links on listings.

    Lastly, some users received this error from eBay when they were using the <a> tag, as eBay does not allow that for many sellers.

    If you browse to the “templates” section of WP-Lister and click on your listing template, make sure you click the tab above the text box area to view the code view, you will see something like this in the code:

    <div id="wpl_store_header"><a href="INSERT-BANNER-URL" target="_blank"><img src="INSERT-IMAGE-URL" alt="INSERT-ALT-TAG" width="XX" height="XX" /></a></div>

    You may need to remove the <a> tag so you have just this:

    <div id="wpl_store_header"><img src="INSERT IMAGE URL" alt="INSERT ALT TAG" width="XX" height="XX" /></div>

    Then revise the “Changed” listings on the listings page of WP-Lister. This has been the main issue causing this problem for the last few users I have seen this happen to.

    Also, check over your policies if you are using any and make sure there are no emails provided in any of your policies. If there are, remove that data from the policies directly on eBay, then click the “Refresh details” link on the accounts page of WP-Lister, and revise/republish the listings again.

    Kind regards,
    John

    Thread Starter rayeason

    (@rayeason)

    Thanks for the response.

    However, that did not work.

    I removed the tag from the template.

    I also enabled the recommended HTTPS in the listing settings.

    Revising the listings did not fix the issue.

    The products are still listed under the errors section of the ebay site.

    Do I need to remove the also?

    Do I need to end the listings and re-add them?

    Thread Starter rayeason

    (@rayeason)

    Update, issue resolved.

    Removing the reference to the banner image resolved the issue. Revising is correcting the listings!

    Was this due to a recent update?

    I’ve been having this issue for a couple months but no issues before that.

    Plugin Support WP Lab Support

    (@wp-lab-support)

    Glad to hear that @rayeason

    No, not a change in WP-Lister, a change on eBay’s end. eBay stopped allowing that a while back and it has been the case for more and more users lately.

    Kind regards,
    John

Viewing 4 replies - 1 through 4 (of 4 total)
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