Remove Billing Address

  • Resolved chooseamc

    (@chooseamc)


    5 months, 3 weeks ago

    Because we sell only digital products, we do not need to collect billing addresses. We don’t want our customers to have to spend time filling that out. We don’t need it for shipping and there is no tax. I tried removing billing address code in the child theme/functions file (code I use on another site that works fine) but, it won’t remove it on this site.

    Wondering if the checkout form is specific to Stripe. I could not find a setting on Stripe to remove billing address fields. Are you aware of anything I can do?

    The page I need help with: [log in to see the link]

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  • Plugin Support Shravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @chooseamc,

    You are using CartFlows and have contacted us through our support portal. We have already assisted you with the billing address issue.

    Sharing the answer here for reference:

    If you do not want to show the shipping form fields, you can adjust the settings in WooCommerce. Go to WooCommerce > Settings > Shipping > Shipping Settings > Shipping Destination, and set it to either default to the customer’s billing address or force shipping to the customer’s billing address.

    Next, you can hide the address form fields in the CartFlows checkout by disabling them using the CartFlows checkout form fields editor. Please refer to this screenshot for guidance:?https://bsf.d.pr/i/AmK9a2.

    Best,

    Thread Starter chooseamc

    (@chooseamc)

    Unfortunately, we cannot use Cartflows as it conflicts with our theme. It removes our footer and adds multiple, un-styled menus in the footer area instead.

    There is no such path: WooCommerce > Settings > Shipping > Shipping Settings > Shipping Destination

    However, I went to WooCommerce > Settings > General – Shipping Location and had already selected disable shipping and shipping calculations.

    That does not remove billing address though.

    Plugin Support Shravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @chooseamc,

    1. Please refer to this screenshot for the shipping destination path: https://bsf.d.pr/i/WdKtDB.
    2. I have replied to your ticket on our support portal regarding the CartFlows checkout template types.
Viewing 3 replies - 1 through 3 (of 3 total)
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