Hello,
thank you for reaching out to us, we are here to help.
If you are not able to get past step 2 of onboarding, you probably need to reset the database for Zettle. You can do this by installing a plugin that will give you access to the WP DB, I personally use WP Data Access. When you have this installed, you go to the plugin interface by clicking on the left on “WP Data Access”. Here you can search for the DB entry “wp_options” (can be different for a multisite). Now you click on “explore” and then search for “Woocommerce_Zettle_Settings”. When “delete” this entry, you can restart the onboarding process and it should act as if you did not attempt this before (all settings should be cleared).
This would fix the 2nd issue you reported, now for the initial issue.
The plugin only synchronized products from WooCommerce to Zettle, so if you want the libraries to be the same, you should make sure the library on WooCommerce side is correct and complete. You will copy all products from here to Zettle, so if you don’t want duplicates, you should delete the Zettle library before starting the sync. This way you will be sure that you have the
There are 2 things you need to know at this point:
– MAKE A BACKUP OF THE ZETTLE LIBRARY –> It could be that certain details get lost with this activity, so make sure you can revert your old situation back. Making a backup of your site is also recommendable (in any situation); better safe then sorry!
– The sync of our plugin is limited to the following details:
* Product name – Only from WC to Zettle.
* Product Price – Only from WC to Zettle.
* Stock – synchronises in both directions
* SKU – Only from WC to Zettle.
* Barcode – Only from WC to Zettle.
items like categories or folders are not synced, be aware of this, since many people are disapointed when they realize this.
This should be all you need to know to resole your issue. Let me know if get this resolved. If you can’t get this resolved with the steps I provided, I will most likely ask you for the system report and the logs from our plugin. You can copy these log files from here:
– WooCommerce > Status > Get system report > Copy for support
– WooCommerce > Status > Logs > select “zettle-pos-integration-[…]” in the dropdown and click on view.
This would be needed to take a look for known conflicting plugins or other issues.
If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://zettle.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)
Let me know how it goes.
Kind regards,
Joost
