remove/add verified check mark

  • Resolved johnlem

    (@jehnlemole)


    4 weeks, 1 day ago

    Hello,

    Received a review today and imported it.

    For the first time in our experience the review has a green “verified” check mark next to it.

    Problem is, none of our other reviews have such a check mark, and I can’t figure out how to add/remove it.

    This has the effect of making many years of reviews look “unverified” and bogus – this is clearly very bad.

    So.

    Please can you tell us how to either add a verification check mark to reviews (bearing in mind we are NOT interested in going back 10+ years to ask old customers to verify their reviews now after so long) or, by far preferable, tell us how to remove that one green check mark from showing on the new review (and new reviews going forward).

    Not have a “verified” check mark will not be missed, but having one on only a single review makes ALL the rest look suspect. We can’t have this.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    a) How did you import the review? If you imported it from a CSV file, you need to make sure to either remove the is_verified column, or set the value to 0.

    b) You can enable manual review verification like this:

    c) You can disable Review Verification requests of future reviews in the settings.

    Thread Starter johnlem

    (@jehnlemole)

    Thank you for the information.

    Indeed I did go back to the import and reset the verification, then reimport, so that works.

    However I thought I’d let you know that the the request verification setting was already set to “no” and it did it anyway. Just in case it help you folks.

    Thank you for the help.

    Plugin Author Gemini Labs

    (@geminilabs)

    I just tested this and importing a review does not mark it as verified with the Request Verification setting enabled (request verification emails are also not sent when importing).

    You must have had the is_verified value set to 1 in the import file.

Viewing 3 replies - 1 through 3 (of 3 total)
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