Remove 2FA

  • Resolved baalam

    (@baalam)


    5 years, 7 months ago

    2FA seems to be broken and won’t let me access Wordfence Central.

    I need it removed from my account as I’m locked out.

    Thank you,

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @baalam,

    What issues are you having with 2FA?

    – Are you not receiving the code?

    You can retrieve the code by opening the app on your phone you used to setup 2FA with. This may be Google Authenticator for example.

    – Is the code not being accepted?

    If it’s just not being accepted, we’ll try to get that 2FA off your account.

    Could you send a diagnostics email from one of your sites to [email protected]?

    Dave

    Thread Starter baalam

    (@baalam)

    Hi Dave,

    That is correct. The code is not being accepted.

    Can you please remove 2FA?

    Thank you,

    Sure, please send a diagnostic email from one of your sites to [email protected].

    You can do this from Wordfence -> Tools -> Diagnostics -> Send Report by Email.
    Put baalam for the Ticket Number/Forum Username.

    Dave

    Thread Starter baalam

    (@baalam)

    Done!

    Hi again!

    We’ve removed 2FA from your account. Please try to login again!

    Dave

    Thread Starter baalam

    (@baalam)

    Great! Thanks, Dave.

Viewing 6 replies - 1 through 6 (of 6 total)
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