UpdraftPlus Remote Storage Icons Missing

  • Resolved beargfr

    (@beargfr)


    1 year, 10 months ago

    Just recently, all the icons for the various remote storage settings have disappeared. Instead all I have now on the settings tab is a set of unlabelled check boxes.

    This is a new behavior/symptom that has only recently started happening. I’ve had UpdraftPlus installed for years. The site has been upgraded to WP 6.1.1 within the past few months.

    I did some cursory web searches looking for solutions, and found one mention of a problem with MainWP from several years ago, but I’m not running MainWP.

    WordPress version: 6.1.1

    UpdraftPlus version: 1.22.24

    • This topic was modified 1 year, 10 months ago by beargfr.
    • This topic was modified 1 year, 10 months ago by beargfr.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Can you try to re-install the plugin? It is possible that the update failed partway. If you continue to get the same issue, try temporarily deactivating all other plugins. There might be a conflict.

    Thanks,
    Bryle

    Thread Starter beargfr

    (@beargfr)

    Yes, I have removed and reinstalled multiple times. I’ve also manually gone into the wp database and deleted all of the updraft_ records in the options table because apparently, Updraft does not “clean up after itself” during the deactivation/remove process, even if one uses the advanced option to wipe out all settings. It also does not delete the ../wp-content/updraft directory upon removal.

    Suggesting that I disable all plug-ins is not helpful. This site uses a significant number of other plugins, all of which are needed, so disabling them would render the site non-functional for all users. I’ve not added any new plug-ins to the site in a very long time. Auto-update is enabled for most so it’s possible that an “undesirable” conflict has been created “somewhere” as a result. Even if I were to disable all others and identify a causing plug-in, what then? Leave that one disabled? Wait for that provider to code a fix just so that they don’t cause a problem with someone else’s plugin? I can’t tolerate my site being non-functional while I’m waiting for them to decide if they’re even willing to alter their code to fix someone else’s problem.

    What would be helpful would be directing me to the specific routine(s) responsible for creating the icons in the output web page so that I can attempt to diagnose what’s going on myself.

    Plugin Support vupdraft

    (@vupdraft)

    If you open the JS console with the settings tab loaded do you see any errors? If you do can you take a screenshot?

    It sounds like you already know how to do this but please see here for a guide on opening the JS console: https://updraftplus.com/faqs/how-do-i-open-my-browsers-developer-tools/

    Thread Starter beargfr

    (@beargfr)

    I do see an error in the js console:

    Direct link to the image, because the above only shows “This image has an empty alt attribute”

    https://photodump.garrettfamily.us/updraft.jpg

    Thread Starter beargfr

    (@beargfr)

    Why is this marked “resolved” when it’s not?

Viewing 5 replies - 1 through 5 (of 5 total)
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