Reminder sent when subscription is cancelled

Hi @vantuykomn

Thanks for reporting!

I’m sorry to hear that you’re having issues with the Cancelled subscriptions.

We are checking the issue right now we will send you an update as soon as possible.

Thanks
Pranav

Hi @vantuykomn

Thanks for asking !

The plugin will remove the user details from its database, if user is cancelled their account.So no notification will be sent.

We are currently working on more features, what like to be happen on different statuses. Hopefully, those features would be in the future updates.

Also,let us know,if you encountered any issues.We are glad to help!

Have a Great Day!
Pranav

Hi @vantuykomn ,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

Hi,

the issue still remains.
When people cancel their subscription, they still get the reminders.
Only the renewaldate is set to the past…

Hi @vantuykomn

Thanks for reporting!

I’m sorry to hear that you’re still having problems with your cancelled subscriptions.

Our team will take a look at this and get back to you as soon as possible

Thanks
Pranav

Hi @vantuykomn ,

My apology for delay in the reply.

We could also replicate this issue now.We are working on this right now.

There will be an update with a fix for this bug as soon!

I really appreciate you for pointing this out as well.

Thanks ,
Pranav

Hey @vantuykomn ,

Hope you are doing good!

We would like to inform you that we have fixed the issue now. You may download the latest version of the plugin version 1.1.3.

Let me know after your testing!

Thank you so much for your time on this as well??</img>

Pranav

?? that’s great! I will test it right away, I have some cancelations coming in the next 15 days