reminder email and booking problem

  • Hello

    We have 2 problems with the plugin.

    1. The reminder email is not sent to the customers anymore. It is still set and checked in the settings. A confirmation mail is sent so the problem cannot be with the sending of the mail.

    2. It is no longer possible to add an appointment in our calendar. We can choose a day and add an appointment, but when we have filled in all the details and clicked save, nothing happens.

    Can you give us more information about the problem and how to solve it as soon as possible?

    Thanks in advance.

    Kind regards

    Yasmine, Zilt Design

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Dimitri Grassi

    (@wordpresschef)

    Hi,

    1 -did you look at the reminders status icons? https://capture.dropbox.com/8czJo3kHQAnLRhQw

    move the mouse over the mail icon and see the details

    2 – which version of the plugin do you have?

    Thread Starter yasminezilt

    (@yasminezilt)

    Hello

    1. My icon is orange and when I hover over it it says it will be sent 24 hours before the scheduled appointment. This is how it is set, but none of the customers receive a reminder e-mail. I keep asking the customers about this and nobody receives them. For appointments that have expired is the icon gone.

    2. We have version 7.9.5

    • This reply was modified 2 years, 2 months ago by yasminezilt.
    Plugin Author Dimitri Grassi

    (@wordpresschef)

    Hi,

    install “Email logs” plugin, then make a test reservation, then check when the reminder should be have sent, and check the email logs section to see if the email has been sent ( not delivered ) .

    Thread Starter yasminezilt

    (@yasminezilt)

    Hello

    We have installed the plugin and indeed no reminder mail is logged. The reservation mails are however logged. The settings of the reminder have never been changed and are still enabled.

    Plugin Author Dimitri Grassi

    (@wordpresschef)

    OK, could you make a screenprint of the bookings section of your website where the “Reminders” column is visible?

    Thread Starter yasminezilt

    (@yasminezilt)

    Yes but where do i upload this?

    Thread Starter yasminezilt

    (@yasminezilt)

    Where can i send you the photo?

Viewing 7 replies - 1 through 7 (of 7 total)
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