Remaining tickets not updating on front end

  • Resolved jhsingo

    (@jhsingo)


    3 years, 5 months ago

    Hi there,

    I’m unsure whether this is an issue with your plugin, or a Woocommerce problem. But on my website, I created a product with ten tickets available – five members and five non-members. The product has seen substantial demand, but unfortunately the number of remaining tickets hasn’t been updating to customers. So even though these are nearly sold out, and I can see the transactions on my Woocommerce dashboard, it is still displaying availability to some customers. I have updated all my plugins, cleared my website’s cache, and yet am still encountering this problem on some browsers. Could you suggest why this may be?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    Sorry about this issues you’re experiencing with our plugin.

    This behavior may be the result of a theme/plugin conflict, but just to be sure, can you please run through the steps in this conflict testing guide: https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/

    Thanks and best regards,

    Marho

    Plugin Support masoodak

    (@masoodak)

    Hi there,

    This thread has been pretty quiet for a while, so we’re going to go ahead and close it. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Have a great day.

    Kind regards,
    Masood

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Remaining tickets not updating on front end’ is closed to new replies.