Remaining Days Error

  • Resolved Jakours2

    (@jakours2)


    2 months, 2 weeks ago

    There is an issue with the remaining days calculation for the campaign. When I change the date, it seems to only take the day into account and ignores the month. For example, it currently shows 8 days remaining for June 15, 2025, even though today is January 7. If I change the date to June 10, it indicates only 3 days remaining.

    I have tried changing the theme, the site language (which is French), and the date format, but nothing seems to fix the issue so far. Could you help me? Thank you in advance!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WPCharitable

    (@wpcharitable)

    @jakours2 Thanks for reaching out. One of our team attempting to duplicate this on a test site, but at first glance didn’t get the same results with the information you provided. So if you can please provide some additional information so we can look further, that will help us troubleshoot.

    If you can copy and paste the information in Charitable’s Tools->System Info into pastebin.com and share with us that link.

    In addition any screenshots of (1) The campaign general settings (where the date is located). (2) WordPress General Settings (primarily the site language, date/time formats, and timezone).

    It’s the hopes with this information we can better match your install and see if we can confirm the issue. Thanks!

    Thread Starter Jakours2

    (@jakours2)

    May i contact you directly? I can send you admin access.

    Thread Starter Jakours2

    (@jakours2)

    As resquested :

    https://pastebin.com/PNjg62Y1
    https://paste.pics/cebe313e1fef453791d5109928709599
    https://paste.pics/a52b06d85aa0f86afe3139418f6c648b

    Thank you ??

    Plugin Author WPCharitable

    (@wpcharitable)

    @jakours2 Thanks for the information.

    We believe we were able to reproduce the issue and a possible fix went out with v1.8.4.2 earlier today. I would upgrade to the latest version, clear browser cache, and re-update the settings in the campaign (and also create a new campaign). We did confirm this resolve with the settings that you provided (the issue did have to do with language).

    Hopefully this helps. Thanks!

    Thread Starter Jakours2

    (@jakours2)

    Hey!

    Thanks, it’s solved.

    I would like to have the Anonymous Donations option. Is it possible to purchase it separately (alone)?

    Plugin Author WPCharitable

    (@wpcharitable)

    @jakours2 Excellent to hear. I’m closing this thread, but if it reappears please feel free to reach back. Charitable doesn’t offer addons separately and if you want to ask further questions about any of the paid products please feel free to our team on the contact page. Thanks!

    Thread Starter Jakours2

    (@jakours2)

    Thanks a lot! We are aligned with your professional product.

Viewing 7 replies - 1 through 7 (of 7 total)
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