Relay not permitted

  • Resolved chrisweyh

    (@chrisweyh)


    5 years, 3 months ago

    Dear Sir or Madam,

    Unfortunately, more and more customers reach us who no longer receive email. The following is logged in the log:

    smtp:none:none://87.140.88.220:25

    220 fw.plag-haustechnik.de ESMTP ready.
    EHLO plag-haustechnik.de
    250-fw.plag-haustechnik.de Hello https://www.plag-haustechnik.de [87.230.19.75]
    250-SIZE 31457280
    250-8BITMIME
    250-PIPELINING
    250-STARTTLS
    250 HELP
    MAIL FROM:<[email protected]>
    250 OK
    RCPT TO:<“Mail Adress costumer”>
    550 Relay not permitted

    Can you please help us as soon as possible?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter chrisweyh

    (@chrisweyh)

    Complement:

    the following message appears when reconnecting via the configuration wizard:

    Warning: connected to plag-haustechnik.de instead of 88.220.

    Why is that?

    You should contact your mail service.

    You are trying to connect without user name and password and they probably stopped it.

    To be clear: the message comes from the server not from the plugin.

    Thread Starter chrisweyh

    (@chrisweyh)

    Problem solved!

    Our Sophos FireWall unfortunately rejected the Auth Relay, which is why user authentication was no longer possible.

    Thank you very much for the quick answer.

    Great, thank you for sharing.

Viewing 4 replies - 1 through 4 (of 4 total)
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