Related products title displaying incorrectly (Desktop)

Hi @wearebrainstormmedia,

Greetings from WebToffee Support!

We apologize for the inconvenience you have experienced. After reviewing your site, it appears that the issue you are experiencing is caused due to a theme conflict. In order to rectify the issue, kindly add the following code snippet into your active theme’s functions.php file (WordPress Dashboard > Appearance > Theme Editor > functions.php), or you can use a Code Snippets plugin to do that for you:

add_action('wp_footer','wt_rp_related_products_heading', 10);
function wt_rp_related_products_heading() {
	?>
		<script>
			jQuery(document).ready(function(){
				jQuery('.wt-related-products .wt-crp-heading').css({"display": "inline-block","margin-top": "230px"});
			});
		</script>
	<?php
}

Please try out the provided code snippet and let us know if the issue is now resolved. If you encounter any difficulties or have any further questions, please feel free to reach out to us for assistance.

Hi there,

Thanks for your reply, however, this is causing a critical error on my website.

Hi @wearebrainstormmedia,

We’re sorry to hear that you encountered a critical error after implementing the code snippet, and we apologize for any inconvenience this might have caused you.

To assist you further, could you please provide us with the error log corresponding to this issue? You can find the error log in WooCommerce > Status > Logs. You can share the log through this link.

Additionally, it would be helpful if you could provide us with the WooCommerce System Status report. You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. This will provide details about your site environment and configurations.

Please share this information through the provided link as well. We’ll investigate the issue promptly and work on finding a solution to resolve it.

Thank you for your cooperation and patience. We’re here to help you get this sorted out.

Hi @wearebrainstormmedia,

Thanks for providing us with the required information. After evaluating the error log you provided, it appears that the issue was caused by a missing bracket while you were adding the code snippet to your site. Once the code snippet was properly added, the error was not triggered, and the theme conflict you experienced, where the title of the related products section was displaying incorrectly, was rectified.

Since the issue you experienced has been resolved, we will mark this thread as resolved.

Additionally, if I may ask, if you’re satisfied with the Related Products for WooCommerce plugin and the support you’ve received, we would greatly appreciate it if you could take a moment to leave us a review here.

Your positive feedback motivates our team and helps us continually improve.

Thank you once again for your cooperation and patience. We’re here to assist you further if you have any more questions or concerns.