‘Related Products’ text is between the product photo and title

  • Resolved nanfischer

    (@nanfischer)


    2 years, 9 months ago

    The text for ‘Related Products’ is between the product photo and the title of the product and runs vertically. I have auto-update enabled on most things, so I don’t know when this happened, but it was probably in the last week. It’s on every product.

    What it looks like on my end: https://snipboard.io/V4LOi9.jpg

    I used two browsers (Chrome and Safari) to check it.

    Is this a theme issue? I have Diced.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Joseph W

    (@joe9663)

    Hi @nanfischer,

    One thing that you could try to fix the Related Products heading is to add some custom CSS to the theme that alters the overflow behavior for that element. The following code should fix the alignment for that element and get it displaying in the correct spot.

    .related-products h2 {
    overflow-wrap: normal;
}

    Hopefully that fixes the issue for you and please let us know if you have any other questions!

    Thread Starter nanfischer

    (@nanfischer)

    Thanks, @joe9663,

    I don’t feel comfortable playing around with CSS. I dropped Thesis for this very reason. When they went to CSS, I went elsewhere.

    Other options?

    How did this happen anyway? In an auto-update? Isn’t there a fix on your end?

    Thanks.

    Plugin Support Joseph W

    (@joe9663)

    Hi @nanfischer!

    I completely understand your hesitance to add custom CSS to your site and we will just have to try something else.

    I tried replicating this issue in a testing environment but so far I have been unable to recreate the issue. My first suspicion is that somehow the problem is related to a conflict with another plugin installed on your website.

    You can check for a plugin conflict by deactivating all plugins on your website except for WooCommerce and the BoldGrid ones. Check your product page after the other plugins are deactivated to see if the Related Products heading alignment is fixed.

    If the problem persists then it is likely an issue with the Diced theme used on your website. We are not permitted to provide support for that theme here in the www.remarpro.com forums since it is not publicly available through WordPress, but we are more than happy to continue troubleshooting this issue in the support forums on our website.

    Please let us know how the plugin conflict troubleshooting goes!

    Thread Starter nanfischer

    (@nanfischer)

    Well, I replied to this a week ago, but it never sent! Sheesh. And I’m here waiting on a reply. lol Glad I checked!

    I did all that with disabling the plugins. I did them one by one to see what would happen. Nothing worked. So I’ll go to your website and hope to get it fixed there.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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