Related Products Not showing on single product view

  • Resolved webtinker

    (@webtinker)


    4 years, 9 months ago

    Hi there,

    Thanks for a great plugin. We are using this plugin to our store. We do have other products other than Gift Cards. Where as the Gift Card single product category alone now showing related products on single product view. Can you shed some light do we have to edit Owl Carousel Settings or the Gift Card Single Product template to modify?

    Kindly let us know your advice, which will be highly appreciated.
    Thanks in advance,

    Regards,
    Amarnath Jaganathan.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi there,
    hope you are doing well! ??

    We have been checking your product page but it seems that you don’t have the YITH Gift Card plugin enabled, so we can’t check where could be the issue.

    Anyway, if the issue is happening with the Owl Carousel plugin, maybe you have to contact their support, to allow the carousel to work in the gift card product types, maybe the issue could be fixed easily.

    Could you check it and let us know any news, please?

    Have a nice day!

    Thread Starter webtinker

    (@webtinker)

    @yithemes Thank you for your prompt reply. Yes you are correct, we have disabled your GIFT Card Plugin for now with some other plugin related issue. Also we figured it out, that the Owl Carousel Plugin which came pre-rolled with the purchased theme by client was causing that issue. That is also fixed now.

    Thanks once again for your reply. Really appreciated.

    Plugin Author YITHEMES

    (@yithemes)

    Hi there,

    Perfect, you are welcome! ?? ?

    We are happy to help you with anything you need and don’t hesitate to contact us.

    Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)
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