• Resolved eli6070

    (@eli6070)


    Hi There,
    I installed the plugin and want it to show related products by category. For some reason the related products are not showing on any product page. Can you please help?

    That’s the setting I saved: https://ibb.co/TBt2KF0

    • This topic was modified 3 years, 2 months ago by eli6070.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 16 through 23 (of 23 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @eli6070,

    Thanks for getting back to us.

    Kindly update our plugin to the latest version and uncheck the “Override theme’s template” option located on the plugin settings page. Let us know how it goes.

    Hi @webtoffee

    Thanks so much for the help, everything is working now ??
    Quick question, will there be an option in the future to have related products include cross-sell/up-sell at checkout and not only on the product page?

    Thanks for an awesome plug-in!

    Plugin Author WebToffee

    (@webtoffee)

    Hi @mariauelarsson,

    Thanks for your valuable suggestion. We will keep it in our development pipeline and consider it in our future updates.

    ameliacch

    (@ameliacch)

    Hola tengo el mismo problema.

    Hice la instalación del plugin Productos relacionados y no aparecen en ningún punto de la web.

    Utilizo el tema EzBoozt plantilla Opal

    Hay alguna solución?

    Plugin Author WebToffee

    (@webtoffee)

    Hi @ameliacch,

    Thanks for reaching out to us.

    We were not able to replicate any issues when we tested it on our end. If you have made any customization on the theme, you can share the theme directly in private via this link.

    hi
    i want to have the related products in 6 columns instead of 4 columns. how can i change that? my theme is woodmart and my website is https://datishome.net

    Hi,

    in a customer online shop:

    if theme override is disabled, then no changes on related products on product site. Theme generated related products stay in place.

    If theme override is enabled, it’s visible, but looking a little bit strange. Slider do not “work” at all.

    Since it’s based on the paid Porto theme please let me know how I can provide access details.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @pakkriss,

    Thanks for reaching out. Since you are using a custom paid theme, you can share the theme directly in private via this link.

Viewing 8 replies - 16 through 23 (of 23 total)
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