• Resolved apelsinskal

    (@apelsinskal)


    Related products by attribute doesn’t work at all for me. It only shows random products as standard. How do I solve this?

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @apelsinskal,

    Greetings from WebToffee Support!

    Thank you for reaching out to us regarding the issue you have experienced.

    By default, the attributes option in the custom related products settings within a product edit page displays variable products having the selected attributes as related products on the site. If no products are found with the specified attributes, then no products will be displayed.

    To assist you further in resolving this issue, could you please provide us with the following information:

    1. A screenshot of the plugin’s main settings page.
    2. A screenshot of the custom related product settings you have configured on the product edit page.
    3. WooCommerce System Status report: You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. This report will provide details about your site environment, which may help us diagnose the issue more accurately.

    Once we have this information, we’ll be better equipped to troubleshoot and resolve the issue you’re encountering.

    Looking forward to your response.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi?@apelsinskal ,

    We haven’t heard back from you for a while. As this thread has been inactive for some time, we are marking it as resolved.

    If you require any further assistance, please reach out to us using a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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