related products are not really related but showing randomly

  • Resolved Moheimen

    (@razmi)


    2 years, 7 months ago

    related products are not really related but showing randomly, I am getting related products based on categories or tags, other category tags products are also showing on related products

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @razmi,

    We are sorry for the inconvenience caused. It seems like the theme you are using overrides the related products from our plugin. If you could share your active theme file as a zip that would be really helpful to debug the issue. You can zip the theme directory(Child theme too if any) and share via this link.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @razmi,

    Greetings from WebToffee!

    This thread has been inactive for a bit, so we are going to mark it as Resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Viewing 2 replies - 1 through 2 (of 2 total)
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