Related posts not showing on some posts

Howdy –

Sure thing ?? I just initiated a new complete sync of the site. Check back on the related posts after an hour or so. There was a sync processed automatically about 6 hours ago which was after you posted here.

I’ve checked (flushed caches etc) and they are still not showing on the posts in question. (please look at the “page I need help with” as an example)

Any other ideas?

• This reply was modified 5 years, 7 months ago by Keirwatson.

That is very odd, we definitely do have related posts for that URL, here’s the JSON output for that: https://herbidacious.calamus.graphics/2018/10/05/lily-turf-liriope-muscari-big-blue/?relatedposts=1

They just aren’t being displayed for some reason.

Do they appear if you temporarily switch to the Twenty Nineteen theme?

I thought you had nailed it there!

SO when I changed to 2019 Theme, the related posts on https://herbidacious.calamus.graphics/2018/10/05/lily-turf-liriope-muscari-big-blue/ was showing properly.

Switched back to GeneratePress (my normal theme) and hey presto! It was fixed!

However, when I checked several other posts that had the same problem, they were still broken (e.g. https://herbidacious.calamus.graphics/2018/09/02/white-willow-gentian/ and https://herbidacious.calamus.graphics/2018/08/28/the-abyssinian-gladiolus/)

So I again switched to 2019, and could see that these two were still failing to display related posts.

In other words, it looks like the lily-turf-liriope-muscari-big-blue was an edge case that somehow fixed itself, but the deeper issue remains.

What can I try next?

The next step is to turn off all the plugins on the site. This will rule those out as an incompatibility issue. I’d do this in conjunction with the default, twenty nineteen theme.

Once you have the theme switched, and the plugins off, test the related posts again. If they are working, add plugins back one at a time to rule out the one causing your interference.

OK. I’m trying this. And it’s weird.

All plugins removed (including custom css), using 2019 theme; all caches cleared (browser and Cloudflare)… turn on a fresh install of Jetpack and the related posts are still broken in exactly the same way as before!

[NOTE: I’ve switched back to GeneratePress and restored the plugins as the ‘clean slate’ did not reveal the problem]

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Here is a thought: I have recently moved my blog from wordpress.com to self-hosted at Siteground. The export / import procedure is rather fraught. The XML file had to be uploaded again and again as it kept timing out and freezing. some images did not port over properly, appearing as broken in the media library (this appeared to be related to the timeout happened during an image upload). It is possible that the timeout interrupted some posts too (I have noticed one is missing, but there might be others). Is it possible that a post-fragment has been included in the database and that this is causing the related posts to not show if they are trying to lookup a non-existent post?

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Another issue (which may be related?) is that I am not receiving notifications when I get new followers to blog or when comments are left.

• This reply was modified 5 years, 7 months ago by Keirwatson.

I’ve just tried “Diagnose a connection problem” from the wordpress.com>settings>Manage Connections. It says:

“Unknown error
An unknown error has occurred.
If you continue to get this error, please check out our troubleshooting guide or contact support.”

I guess this could be the root of the problem?

Also, in GTMetrix (https://gtmetrix.com/reports/herbidacious.calamus.graphics/WyrtF5dV) you can see that there is a long delay waiting for

…/?relatedposts=1

Taking more than half of the page load time! (300ms)

What WordPress.com site did the export file come from? I will try and take a closer look there.

As for the email address, double check which one is associated with your account. Check your spam and other folders. Make sure we are added to the contacts as well to help prevent us getting caught in spam.

Previous site: herbidacious.wordpress.com

I am using the same email address as before (the same one associated with my login to www.remarpro.com, WordPress.com and in my site dashboard. All use the same email. It’s a gmail account.

SiteGround does not permit php Mail function on WordPress, so requires WP Mail SMTP plug-in. That is supposed to send all site mail via [email protected]. As far as I can tell it is configured correctly and sends test mail properly. I do receive notifications when someone leaves a comment, but not when they subscribe, and when I post a new post, I do not receive a confirmation email myself. Not sure if subscribers are receiving them either.

I just found another clue.

I had not turned on the wp toolbar turned on, so activated it (little bell in corner of admin bar)

When I click on it there is a permanent loading circle and nothing loads.

I have found that the same problem occurs with all of my WordPress installations on Siteground. So I now believe it is a server configuration issue. I have contacted SiteGround (my host) and was shocked at their ignorance (especially as they recommend Jetpack! Support said:

“I’m not entirely sure if you are supposed to connect the site to wordpress.com if it is not hosted there, and I believe that this is why you’re seeing this error. And the site’s not hosted there (wordpress.com) – It’s hosted here (SiteGround).

I would recommend double-checking this with either the development or support team of Jetpack in order to confirm this, and if they do have any specific recommendations for any application or server changes, please let us know what they are. We’d be more than happy to test them out.”

When in my site admin, looking at the loading circle in Jetpack notifications, I can see the following error in the console (Safari): ![Error] WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Unexpected response code: 403 (x32)

We don’t send emails announcing new subscribers under Jetpack, but we should be sending new posts if you’re subscribed and our subscriptions are on of course.

Those are sent from our servers, so the SMTP plugin won’t affect that.

I don’t see anything that would be preventing this, and you do have quite a few subscribers.

We’ll need to know the email addresses of one or two subscribers you know are not receiving emails, like yourself, to check further.

Would you please contact us via https://jetpack.com/contact-support/?rel=support about this?

We can also dig a bit deeper on that Notifications menu issue too there.