Rejected Registrations

  • Just about to move a large forum into production in early January. We’re using wp-members for membership registration and wpforo.

    An (obvious??) question has come up from my moderators.

    “We really like the new registration system, but what do we do if we are rejecting a registration? How do we tell the applicant?”

    It had gone through my mind and I had thought out a somewhat clumsy ‘work-around’ falling back onto simple email.

    But, to maybe ask an obvious (some may call it stupid) question, is there an elegant process to do this/have I missed something/is it something that’s ever been considered?

    Or what rejection process have other users adopted successfully?

    Kind regards, and a New Year good wish
    John Simpson

    • This topic was modified 5 years, 2 months ago by John Simpson.
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  • Plugin Author Chad Butler

    (@cbutlerjr)

    I guess it depends somewhat on what your typical registration (and rejection) looks like. If you get a lot of legitimate users (i.e. not spam) that you would be rejecting, implementing a more automated process might be useful. If it’s a more rare occurrence, then a simple email might OK.

    The plugin does not have it’s own process for this (at least not yet – maybe in the future, as I do have some expansion planned for the Users > All Users screen, its view filters, and various actions). But it is something that can be implemented without too much difficulty.

    The plugin has an API function for adding your own custom emails to the WP-Members emails (the Emails tab in the settings) – wpmem_add_custom_email() – see: https://rocketgeek.com/plugins/wp-members/docs/api-functions/wpmem_add_custom_email/

    You could use that to add a custom email in the WP-Members Emails tab, or simply create your own, then use WP’s delete_user action which fires when a user is deleted to trigger sending a message.

    The premium support site has a step-by-step “how to” article for subscribers that uses that exact method:
    https://rocketgeek.com/tips-and-tricks/use-the-admin-api-to-add-a-decline-activation-email/

    Thread Starter John Simpson

    (@johnsimpson64)

    Hello Chad. Many thanks for your detailed reply.

    Yes, we do get a good few legitimate applicants for membership that we have to ask to resubmit on the basis of their qualifications. And we have 6 moderators who share that task so I was looking for a degree of standardisation.

    Now, I’m probably being a bit thick here … I can understand the code to create a ‘custom email’ … but

    The plugin has an API function for adding your own custom emails to the WP-Members emails (the Emails tab in the settings) –

    … what I can’t see is having done that, how on earth would one use/send the custom email? I’m obviously missing something.

    Frustratingly, whilst we’re a biggish forum it’s a free-from-profit, volunteer-based information forum that depends on the odd donation to keep it going so I’m afraid it’s not possible to stump up $59 at this time.

    If you do get a chance to include it in any future revisions I feel it would be really worthwhile …. it’s the one obvious feature that’s missing in your great plugin.

    I thank you for your pointer and your time.

    Kind Regards
    John Simpson

    • This reply was modified 5 years, 2 months ago by John Simpson.
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