reject an appointment

  • Resolved Achim Hahn

    (@achimhahn)


    1 year, 8 months ago

    Hello,
    when I (as admin) reject an appointment, I can make bookly send a notification to the customer, including a reason for the rejection (i.e. {cancellation_reason}).
    Where can I add this reason to the appointment so it’s added to the notification? Or is this a PRO feature?
    Thanks a lot and kind regards
    Achim

    • This topic was modified 1 year, 8 months ago by Achim Hahn.

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Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support booklysupport

    (@booklysupport)

    Hello,

    You can add the cancellation reason only when you delete an appointment and enable the “Send notifications” checkbox. You need to set up the appointment status to cancelled to trigger the notification when you delete an appointment.

    Thread Starter Achim Hahn

    (@achimhahn)

    Hello,
    thank you for the reply!
    That’s fine for me. ??

    Have a nice day and kind regards
    Achim

    Plugin Support booklysupport

    (@booklysupport)

    Hello Achim,

    Thank you, likewise ??

Viewing 3 replies - 1 through 3 (of 3 total)
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