Reinstalling WordPress 500 Internal Server Error and WooCommerce.

  • Hello internet ??

    While trying to chance the colours of my product price and name, I seem to have managed to kill my whole website – I’m a total noob with this stuff and have made it this far by Youtube videos and learning from mistakes, but this one seems pretty fatal.

    Every page of my site has a 500 error, as well as my /wp-admin.

    I’ve read that I can resolve the issue by reinstalling wordpress via my godaddy controls. However, I’ve just spent the last few days uploading products and sizes and prices onto WooCommerce, so my question is:

    If I uninstall and reinstall wordpress, will it remember all my WooCommerce items? Have I lost them all together? Or is there another way?

    Any help would be greatly appreciated,

    Thank you!

Viewing 1 replies (of 1 total)
  • Moderator James Huff

    (@macmanx)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Fourteen theme to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Viewing 1 replies (of 1 total)
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