Reindex Button doesn’t work

  • When you click re-index, the process finishes and it shows the number of products, however, if you refresh the page it goes back to 0.
    And the widget doesn’t get any results.

    I checked the database and both aws_index and aws_cache tables are empty, clicking re-index doesn’t fill them.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author ILLID

    (@mihail-barinov)

    Hello,

    Can you please enable WordPress debug mode the following these steps and that reindex one more time?

    Regards

    Thread Starter Ward

    (@yward)

    Hello, I’ve enabled debugging and debug logging and there is no records whatsoever related to your plugin in the log.

    There is also no errors/notices in the PHP log relating to your plugin.

    The same behaviour happens.

    -Click re-index, it keeps loading and adds the products.
    -Refresh the page and it’ll go back to 0 products.

    Plugin Author ILLID

    (@mihail-barinov)

    Ok, in this case can you please write directly to [email protected]?

    Regards

    Thread Starter Ward

    (@yward)

    Hello,

    There is no sensitive data that require an email.
    Here’s my server information:
    -PHP 7.4.9, MariaDB 10.5.5
    -Server is Apache + NGINX
    -Centos 7.0
    -Wordpress 5.7.2
    Let me know if you need any other info, I’m happy to share publicly.

    I noticed the issue after the last update (Both WordPress and plugin were updated at the same time)

    Plugin Author ILLID

    (@mihail-barinov)

    Well, I want to ask you – maybe you have some staging site where I can look at this issue by myself?

    I just can’t reproduce this problem.

    Regards

    • This reply was modified 3 years, 5 months ago by ILLID.
    Thread Starter Ward

    (@yward)

    Unfortunately our current staging environment contains sensitive data.
    I’ll try to setup a new empty staging websites and let you know.

    Thank you for the follow up.

Viewing 6 replies - 1 through 6 (of 6 total)
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