Regret using Elementor
-
We had a theme upgrade by a developer and she used Elementor when she worked on the project. Left the plugin active in our new site and after using it for a couple of days, I liked how it worked. Unfortunately within about 5 days, it just suddenly stopped working and I got the “White Screen Of Death”. Yes, that is even mentioned in their support site. Tried everything to get it to work. Asked our IT people to help and they couldn’t figure it out either. The strange thing was that it worked just fine in an exact copy of the site in staging. Contacted Elementor support and it took them days to respond and they were not very helpful. After about 2 weeks if it not working, it suddenly started working, but only for about 2 days. Now it has stopped again. No changes to site, no new plugins. The problem is I used it on almost all our pages and now I can’t edit them correctly. Very frustrating process so don’t really recommend this plugin.
I have tried everything we can think of. spent an hour with our site host (Siteground) and they were very helpful but just like our IT guys, elementor, and the host, they can’t replicate it on their end. Host says it must be our local network cache. I tried clearing our dns cache but still no change.
Any help would truly be appreciated.
The page I need help with: [log in to see the link]
-
My answer to your previous reply got this response:
This post has been held for moderation by our automated system and will be manually reviewed by a moderator.
Yes, I followed all the suggestions in the article.== Server Environment == Operating System: Linux Software: Apache MySQL version: Percona Server (GPL), Release 84.0, Revision 47234b3 v5.6.40-84.0 PHP Version: 7.1.30 PHP Max Input Vars: 3000 PHP Max Post Size: 128M GD Installed: Yes ZIP Installed: Yes Write Permissions: All right Elementor Library: Connected == WordPress Environment == Version: 5.2.2 Site URL: https://www.actnt.com Home URL: https://www.actnt.com WP Multisite: No Max Upload Size: 128 MB Memory limit: 768M Permalink Structure: /%postname%/ Language: en-US Timezone: America/Chicago Debug Mode: Inactive == Theme == Name: GeneratePress Child Version: 0.1 Author: Tom Usborne Child Theme: Yes Parent Theme Name: GeneratePress Parent Theme Version: 2.3.2 Parent Theme Author: Tom Usborne == User == Role: administrator WP Profile lang: en_US User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36 == Active Plugins == 404page - your smart custom 404 error page Version: 10.5 Author: Peter Raschendorfer Code Snippets Version: 2.13.3 Author: Shea Bunge Elementor Version: 2.6.5 Author: Elementor.com Elementor Pro Version: 2.5.14 Author: Elementor.com FileBird Lite Version: 2.2 Author: Ninja Team Follow-Up Emails Version: 4.8.14 Author: WooCommerce Google Analytics Dashboard for WP (GADWP) Version: 5.3.8 Author: ExactMetrics Insert Headers and Footers Version: 1.4.4 Author: WPBeginner Modern Events Calendar Version: 4.4.0 Author: Webnus Team MultiPurpose Shortcodes Version: 1.0.9 Author: ThemeMotive Perfect Dashboard Version: 1.23.0 Author: Perfect Dashboard Quform Version: 2.9.1 Author: ThemeCatcher Redirection Version: 4.3.1 Author: John Godley Regenerate Thumbnails Version: 3.1.1 Author: Alex Mills (Viper007Bond) SeedProd Coming Soon Page Pro Version: 5.12.1 Author: SeedProd Stackable - Gutenberg Blocks (Premium) Version: 1.16.0 Author: Gambit Technologies, Inc String Locator Version: 2.3.1 Author: Clorith Support Custom Code Version: 1.0 Author: Support Dashboard Version: 3.1.6 Author: UpdraftPlus - Backup/Restore Version: 1.16.15 Author: UpdraftPlus.Com, DavidAnderson What The File Version: 1.5.4 Author: Never5 WooCommerce Version: 3.6.5 Author: Automattic WooCommerce Checkout Field Editor Pro Version: 2.7.8 Author: ThemeHiGH Woocommerce Custom Product Addons Version: 3.7.3 Author: Acowebs WooCommerce Email Test Version: 1.10 Author: RaiserWeb WooCommerce Email Validation Version: 2.1.1 Author: Hugh Lashbrooke WooCommerce FedEx Shipping Version: 3.4.19 Author: WooCommerce WooCommerce PDF Invoices & Packing Slips Version: 2.2.14 Author: Ewout Fernhout WooCommerce PDF Invoices & Packing Slips Professional Version: 2.2.15 Author: Ewout Fernhout WooCommerce Stripe Gateway Version: 4.2.3 Author: WooCommerce WooCommerce USPS Shipping Version: 4.4.27 Author: WooCommerce WordPress Backup & Security Plugin - BlogVault Version: 1.88 Author: Backup by BlogVault WP Maintenance Mode Version: 2.2.4 Author: Designmodo WP Overnight Sidekick Version: 2.1.0 Author: Jeremiah Prummer, Ewout Fernhout, Michael Kluver Yoast SEO: Local Version: 11.6 Author: Team Yoast and Arjan Snaterse Yoast SEO Premium Version: 11.6 Author: Team Yoast == Must-Use Plugins == Support Dashboard Bootstrap Version: Author: == Log == : Log: showing 16 of 162019-05-30 08:22:42 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '2.5.15', 'to' => '2.5.16', )] 2019-06-18 15:31:33 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor Pro', 'from' => '2.5.5', 'to' => '2.5.9', )] 2019-07-02 07:10:31 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor Pro', 'from' => '2.5.9', 'to' => '2.5.10', )] 2019-07-03 09:13:29 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor Pro', 'from' => '2.5.10', 'to' => '2.5.11', )] 2019-07-10 06:55:50 [info] elementor::elementor_updater Started 2019-07-10 06:55:50 [info] Elementor/Upgrades - _v_2_6_0_fa4_migration_flag Start 2019-07-10 06:55:50 [info] Elementor/Upgrades - _v_2_6_0_fa4_migration_flag Finished 2019-07-10 06:55:50 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '2.5.16', 'to' => '2.6.0', )] 2019-07-10 06:55:50 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '2.5.16', 'to' => '2.6.0', )] 2019-07-11 11:32:47 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor Pro', 'from' => '2.5.11', 'to' => '2.5.12', )] 2019-07-12 10:02:51 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '2.6.0', 'to' => '2.6.1', )] 2019-07-12 15:59:51 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor Pro', 'from' => '2.5.12', 'to' => '2.5.13', )] 2019-07-14 17:52:33 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '2.6.1', 'to' => '2.6.2', )] 2019-07-14 17:54:38 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor Pro', 'from' => '2.5.13', 'to' => '2.5.14', )] 2019-07-18 06:32:43 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '2.6.2', 'to' => '2.6.4', )] 2019-07-19 08:00:19 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '2.6.4', 'to' => '2.6.5', )] PHP: showing 4 of 4PHP: 2019-06-18 15:39:06 [notice X 1][/home/actnt397/public_html/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/add-to-cart.php::130] Undefined index: post_id [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2019-06-19 05:17:52 [notice X 1][/home/actnt397/public_html/wp-content/plugins/elementor-pro/modules/posts/widgets/posts.php::31] Undefined index: posts_post_type [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2019-07-02 10:29:14 [notice X 17][/home/actnt397/public_html/wp-content/plugins/elementor-pro/plugin.php::332] Undefined property: Elementor\Editor::$notice_bar [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2019-07-10 11:20:33 [warning X 7][/home/actnt397/public_html/wp-content/plugins/elementor-pro/modules/woocommerce/classes/products-renderer.php::136] A non-numeric value encountered [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] JS: showing 8 of 8JS: 2019-06-19 12:08:13 [error X 1][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js:2:8507] Cannot read property \'select2\' of undefined JS: 2019-07-03 18:27:26 [error X 1][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js:2:213050] Cannot read property \'html\' of undefined JS: 2019-07-10 12:46:16 [error X 20][https://www.actnt.com/wp-admin/post.php?post=2475&action=elementor:7:34] elementor.helpers.renderIcon is not a function JS: 2019-07-10 12:50:55 [error X 3][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js:2:245298] Elementor panel doesn\'t have page named \'historyPage\' JS: 2019-07-10 12:51:03 [error X 26][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.6.0:7:49874] Cannot set property \'controls\' of undefined JS: 2019-07-12 12:21:33 [error X 130][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js:2:72015] elementorCommon.helpers.firstLetterUppercase is not a function JS: 2019-07-19 18:59:44 [error X 1][https://www.actnt.com/wp-content/plugins/elementor-pro/assets/js/editor.min.js:2:17745] Cannot read property \'children\' of undefined JS: 2019-07-22 15:43:17 [error X 7][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js:7:14886] undefined is not an object (evaluating \'t.element\')Ok, so those are ruled out.
After disabling all plugins, did you clear ALL cache?
Meaning cache plugin in wordpress ( if any ) cache flushed on Cloudflare? Cache cleared in browser?So it worked with another theme!
I notice you have lots of custom code, did you disable that too and might there be a child theme active of Generate Press that also has custom code in it?That might explain why it works when another theme is active, because that custom code is in the child theme..?
- The topic ‘Regret using Elementor’ is closed to new replies.
