Registrations not working?

  • Resolved sherpaderp

    (@sherpaderp)


    6 years, 8 months ago

    Hi there,

    For some reason, my registrations don’t appear to be working. I have tried a test registration 5 times in the past hour, and each time, I get the “Success! Look for a confirmation email” note on the website, but I don’t receive any confirmation emails and if I look at “Registrations” from my WordPress dashboard, the event says “No registrations yet.”

    This problem persists whether I try to register from the specific event page or from another page with a registration shortcode. It does not make a difference if I leave optional sections blank or fill them out when registering.

    I’m not sure what to do. Do you have any ideas?
    Thanks for your time!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author roundupwp

    (@roundupwp)

    Hey sherpaderp,

    Sorry for the trouble here! Everything looks normal in your form on the page you included a link for. Is there any chance you could send your “System info” from the “Support” tab and contact us on our website?

    https://roundupwp.com/support/

    Thanks!

    Thread Starter sherpaderp

    (@sherpaderp)

    Hi there,
    I submitted the ticket as requested. Thanks!

    Plugin Author roundupwp

    (@roundupwp)

    Thanks! I will follow up with you using the support ticket.

    Plugin Author roundupwp

    (@roundupwp)

    Just in case someone else comes across this thread, it looked like she might have been using the plugin on a WordPress multisite installation. The plugin is not yet fully compatible with multisite. If you have multisite and want to use the plugin, contact us and we will let you know when we have a release that will work for you!

    https://roundupwp.com/support/

Viewing 4 replies - 1 through 4 (of 4 total)
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