Registrations not saving to dashboard

  • Resolved willmatherson

    (@pmmperron)


    6 years, 2 months ago

    Hello,

    The link above is for a development site. When testing registration, email notifications are going out, but no registrations are every saving so that we see who registered when we are viewing the details of the event in the dashboard.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author roundupwp

    (@roundupwp)

    Hey pmmperron,

    Sorry for the issue! We’ve been noticing in some rare cases the database table that stores registrations is not being created when the plugin is first activated. This might be your issue. Try deactivating and then activating the plugin to attempt to restore the table.

    If that doesn’t seem to be the issue, please contact us on our support page and include the “System info” from the “Support” tab. Link:

    https://roundupwp.com/support/

    Thanks,

    Craig

    Plugin Author roundupwp

    (@roundupwp)

    This issue ended up being related to multi-site. The plugin does not fully support a bulk install on multi-site but might in the future. If you’re interested in this, please contact us on our support page: https://roundupwp.com/support/

    You can enable the database for a single sub-site of a multisite installation by visiting the “Support” tab and clicking the link that attempts to create a table.

Viewing 2 replies - 1 through 2 (of 2 total)
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