Registration Payment is Empty

  • Resolved michaelimi

    (@michaelimi)


    6 months, 2 weeks ago

    Usually if a person skips the payment screen the registration is listed as pending in the backend for the event. I have a registration that doesn’t say anything. I can’t event recreate how it happened. Do you have an explanation for this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter michaelimi

    (@michaelimi)

    We also have a lot of payments that are listed as “pending” (no payment received) but on the payment processor side everything has gone through just fine. We aren’t talking about a 1 or 2 day period, we are talking about 20 days later the payment is still pending and never goes to Completed. This presents a huge issue for us as we can no longer tell who has paid and has not.

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @michaelimi,

    Could you please let us know which payment method you are using on your forms.

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Due to lack of further response, we are closing this topic.

    Thread Starter michaelimi

    (@michaelimi)

    We are using Stripe for the payments.

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @michaelimi,

    The Stripe payment gateway is part of RegistrationMagic Premium. Could you please create a support ticket from our website so our team can assist you better with this issue. The WordPress support topic is only for assistance on RegistrationMagic non-premium features.

Viewing 5 replies - 1 through 5 (of 5 total)
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