Registration Mail Problem (Only certain domains affected!)

  • So I’ve noticed that only certain domains, most notably Comcast.net, are not receiving registration and lost password emails.

    I’m running a dedicated OS X server with a static IP address and /var/log/mail.log is empty!

    The messages don’t appear to be going to a junk folder, nor is there any message “kicked back” to us.

    They just simply… disappear…..

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  • Hi mdgross,

    I am very new to blogs and encountered the exact same problem with Comcast.

    This is what worked for me.

    I contacted the Comcast Customer Security Assurance Department (formerly Network Abuse) and after they ran a test trying to register on our blog, informed me that “No reverse DNS entry was found”.

    I contacted my hosting site who then created a Reverse DNS and within an hour, the registration and lost password emails were no longer blocked. Everything now is working fine with Comcast.

    Again, since I am new to this I don’t know if it will address your issue, but I was thrilled to have it fixed.

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