Registration form does not appear

  • Resolved griego62

    (@griego62)


    2 years, 1 month ago

    I am using the latest free version of the Forminator plugin and have created a registration form which is not showing up in incognito browser. In a normal browser, where I am logged in, I can see the message “You are already logged in”. I have tested in Firefox Developer Edition 111.0b5 (64-bit) and Google Chrome Version 110.0.5481.178 (Official Build) (64-bit) where I have the same issue in both browsers. Please watch the short video to see the issue as it occurs: https://www.loom.com/share/ea8a2578039147d39e0bca45cd4fb096

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hi @griego62

    Hope you are doing fine

    Based on the video, the issue could be caused by the cache in the site. You can change the form settings to make sure the form is not affected by the cache settings in the site.

    Please go in the form editor to this tab and section:

    Behavior > Rendering

    And make sure the following options are enabled:

    • Load form using AJAX
    • Prevent page caching of form pages

    This configuration should help avoid any issues since the DONOTCACHEPAGE constant will be added in the page to make sure the form loads dynamically.

    Hope this information helps.

    Kind regards

    Luis

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @griego62 ,

    We haven’t heard from you for over 2 weeks now, so it looks like you no longer need our assistance.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 2 replies - 1 through 2 (of 2 total)
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