Registration failed after updating Paid Membership Pro to version 3.1.

  • Resolved aneliad

    (@aneliad)


    7 months, 2 weeks ago

    Hello, after I updated the plugin a few days ago, it is not possible to register on the site. After all the fields are filled in and the registration button is pressed, I get a message saying that all the required fields must be filled in. The fields are filled in, but it doesn’t work again. Before the update, I used a code to remove some of the fields – to make them not required and to be hidden, and everything worked normally, but after that, the registration could not be completed. I removed all the codes but again nothing.

    I also use the plugin on another site, but everything works normally there even after the update. I don’t understand where the problem is coming from.

    Could you please advice where to look for a problem?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi there, thank you for reaching out to the Paid Memberships Pro team.

    Please confirm which payment gateway you are using so that I can look further into this for you?

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter aneliad

    (@aneliad)

    Hi, thank you for your reply.

    I am using Braintree payment gateway.

    Best regards, Anelia

    Plugin Support Jarryd Long

    (@jarryd-long)

    Thank you for your feedback. We have a PR ready (https://github.com/strangerstudios/paid-memberships-pro/pull/3082/files) that will stop forcing those fields to show up. Once that’s been applied, please try adding back your custom code to make the fields not require and hide them, and let me know if the issue persists?

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter aneliad

    (@aneliad)

    Hi again,

    Thank you very much for your prompt reply. Unfortunately the registration is not working again. It is appear a message “Please complete all required fields.” even I put the code you sent me.

    I really do not understand which fields the system expects to be filled and also why in this website it is not working but in my other site everything is OK. Both site are almost Identical, not exactly but almost.

    Plugin Support Jarryd Long

    (@jarryd-long)

    Thank you for your feedback. Our team is still looking further into this issue and trying to replicate the same behavior. I will provide feedback as soon as possible.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter aneliad

    (@aneliad)

    Thank you very much. I’ll be waiting for your reply because I’ve tried everything I thought it could be.

    Plugin Support Jarryd Long

    (@jarryd-long)

    Please update to PMPro 3.1.1 and let me know if the issue persists as this contains a variety of bug fixes on the checkout page.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter aneliad

    (@aneliad)

    Hi,

    Thank you for your support. I updated to PMPro 3.1.1 and also made one change to the snippet code I use to remove the required fields and finally the registration is successful.

    Thank you!

    Plugin Support Jarryd Long

    (@jarryd-long)

    Thank you for your feedback,I’m so glad to hear it’s now working as expected. Feel free to reach out if there’s anything else we can assist with by starting a new topic.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 9 replies - 1 through 9 (of 9 total)
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