Registration before downloading

Hi there,

Are you using out Free Downloads extension?

Hi,

Yes I use this extension

Could you please go to Downloads > Tools > System Info and post the contents here?

### Begin System Info ###

— Site Info

Site URL: https://www.mysite.com
Home URL: https://www.mysite.com
Multisite: No

— Hosting Provider

Host: DBH: XXX, SRV: https://www.mysite.com

— User Browser

Platform: Windows
Browser Name: Firefox
Browser Version: 56.0
User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
n64; x64; rv:56.0) Gecko/2010010
1 Firefox/56.0

— WordPress Configuration

Version: 4.8.3
Language: fr_FR
Permalink Structure: /archives/%post_id%
Active Theme: twentytwelve-child
Parent Theme: Twenty Twelve 2.3
Show On Front: page
Page On Front: Accueil (#2)
Page For Posts: Unset
ABSPATH: /x/x/x/x/x/
Remote Post: wp_remote_post() works
Table Prefix: Length: 7 Status: Acceptable
WP_DEBUG: Disabled
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, abandoned, processing, active, inactive

— EDD Configuration

Version: 2.8.10
Upgraded From: 2.0.2
Test Mode: Disabled
AJAX: Enabled
Guest Checkout: Disabled
Symlinks: Disabled
Download Method: Redirect
Currency Code: EUR
Currency Position: after
Decimal Separator: .
Thousands Separator: ,
Upgrades Completed: upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs
Download Link Expiration: 48 hour(s)

— EDD Page Configuration

Checkout: Valid
Checkout Page: https://www.mysite.com/edd/commander
Success Page: https://www.mysite.com/edd/commander/confirmation-dachat
Failure Page: https://www.mysite.com/edd/commander/la-transaction-a-echoue
Downloads Slug: /downloads

— EDD Gateway Configuration

Enabled Gateways: Paiement de test
Default Gateway: Paiement de test

— EDD Tax Configuration

Taxes: Disabled
Tax Rate: 0
Display On Checkout: Not Displayed
Prices Include Tax: No

— Must-Use Plugins

SecuPress Salt Keys: 1.0
_xxx.php:

— WordPress Active Plugins

BAW Login/Logout menu: 1.3.3
Black Studio TinyMCE Widget: 2.5.1
CMS Tree Page View: 1.4
Contact Form 7: 4.9.1
Crop Thumbnails: 0.10.15
Custom Login: 3.2.5
Duplicate Post: 3.2
Easy Digital Downloads: 2.8.10 (needs update – 2.8.12)
Easy Digital Downloads – File Size Display: 1.0
Easy Digital Downloads Free Link: 1.0.5
Lightbox Gallery: 0.8.3
Loco Translate: 2.0.16
MailPoet 2: 2.7.15.1
Media Library Assistant: 2.62
SecuPress Free — WordPress Security: 1.3.3
Simple Page Ordering: 2.2.4
TinyMCE Advanced: 4.6.3
WangGuard: 1.7.3
WP Maintenance: 3.0.6 (needs update – 3.0.7)
WP User Avatar: 2.0.8

— WordPress Inactive Plugins

MailPoet 3 (new): 3.0.7 (needs update – 3.1.0)

— Webserver Configuration

PHP Version: 5.6.31
MySQL Version: 5.5.5
Webserver Info: Apache

— PHP Configuration

Memory Limit: 256M
Upload Max Size: 50M
Post Max Size: 50M
Upload Max Filesize: 50M
Time Limit: 40
Max Input Vars: 4000
Display Errors: N/A
PHP Arg Separator: &

— PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed

— Session Configuration

EDD Use Sessions: Enabled
Session: Enabled
Session Name: x
Cookie Path: /
Save Path: /x/x/x/x/x
Use Cookies: On
Use Only Cookies: On

### End System Info ###

Ah, you’re using the “Free Link” add-on. That plugin is built by a 3rd party developer and does not offer a registration option.

In order to require users to create accounts before downloading files, you will need to use our official Free Downloads add-on, which you can find here: easydigitaldownloads.com/downloads/free-downloads

Hi,

I do not know why this plugin was activated and when … It bears part of the name of EDD.
A person from EDD intervened on the EDD plugin to solve a problem following a plugin update …
I disabled this plugin and now it works normally …

Mh, a ministry (…).

Thank you
F.