Registered Users not able to download – order shows Canceled / Refunded
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Registered user orders a package of 5 web ready downloads. The order is processed properly by PayPal. I get an email from the user that they cannot get to their files. When I check the order it says Cancelled / Refunded for status. I can change the order back to Processed but this only confused the user. Worked around it by downloading the files with my account and then placing them in DropBox for her. I think this may have happened with several orders in the past but did not make the correlation until last night. I ended up ‘comping’ the user with the next higher package which costs me $$ as well as creating a time waste on my part.
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I have the same problem, only here the message is: ” one of the files does not exist” which is bullshit. I’ve uploaded all images in high res.
I ‘ve tried guest login, registered user login, it’s everytime the same message.
Have you found the solution yet? My order does not get the message ” cancelled”, no problem with that part.
I now check everytime I see a client has ordered and paid for a package with digital downloads. I send them the files via WeTransfer manually. I’ve asked Derek for help, hopefully it will be fixed!
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