• Resolved hebhansen

    (@hebhansen)


    Hey Woo

    I have a user group – Store Vendors that I grant access to wp-admin and management relevant to them, such as adding and editing their own products, which works welll.

    All restricted areas of wp are not showing for them. One vital exception is Woocommerce. Woo shows and that sort of is good, since they need access to orders, but they have full admin access to woo, all settings. Integration, VAT, Payments.

    I tried tweaking things in members plugin. Restricting woo restricts everything woo. I would say this is a bug, and a big one at that.

    How can I allow backend access, but only give them order management of own orders in the woo panels. In my case I have Kadence email customizer and also payment stripe plugin, that they should not be able to access either….

Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter hebhansen

    (@hebhansen)

    Actually orders are taken out of the woo menu, so woo menu just needs restriction and to not show at all for this user group

    Thread Starter hebhansen

    (@hebhansen)

    Bug #2

    Store vendor can add products using the Gutenberg interface, but cannot add categories already registered, though access is granted.

    They can, however, add new categories, which I have restricted for this user group.

    Thread Starter hebhansen

    (@hebhansen)

    Bug #3 Attributes only show partial available options. 10 alternatives to be exact, even though there’s a lot more in there.

    Thread Starter hebhansen

    (@hebhansen)

    Bug #4: The first option is auto selected. So this needs unselecting all the time.

    Thread Starter hebhansen

    (@hebhansen)

    Bug #5 adding the 9th attribute, presents options that are not even in this attribute. Same number of alternatives that I added. In this case 2. The ones that are there are not shown.

    Thread Starter hebhansen

    (@hebhansen)

    Bug #6 Cannot add tags, even though this is allowed for this user group

    Hey there, @hebhansen! Thanks for contacting us.

    I understand you are having issues with what some users on your website, Store Vendors, can and cannot do, correct?

    Just to confirm, all the issues you listed are regarding this specific user role, right? But you are able to use WooCommerce with no issues?

    Can you please share how you created the role of Store Vendor? Did you use a plugin? Which one?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter hebhansen

    (@hebhansen)

    Store vendor is added through the WCFM plugin. Also it adds Store Manager and Store Assistant roles. They have product capability add, edit delete own products. Also order management.

    I as admin, I can grant them wp-admin access instead of the antiquated frontend interface that WCFM offer. That way they can use the Gutenberg editor for posts, products etc. Also this way they can benefit from Yoast SEO assistant and more.

    So as Store Vendor, when I go to wp-admin everything is quite good, but as mentioned, when they go to the Woocommerce menu, they have full access to all setting in my Woocommerce. Woo in menu, should simply not show. See my first link above.

    So they need access to their side of woo, but not my side settings of the Woo engine such as mail, vat, payments, store address, etc.

    In report I can see:

    Theme: TT4 – Woocommerce Not declared error

    Templates: 4 errors

    This I dont get:

    Copy the default template from?wp-content/plugins/woocommerce/templates/[path-to-the-template]?and paste it in your theme folder found at?wp-content/themes/[path-to-theme].

    Should I copy the outdated template into the theme? Path to theme is that inside twentytwentyfour folder? Or inside tt4/template folder? or inside tt4/woocommerce folder?

    System Report:

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://mysite.dk
    Site address (URL): https://mysite.dk
    WC Version: 8.5.2
    REST API Version: ? 8.5.2
    WC Blocks Version: ? 11.7.0
    Action Scheduler Version: ? 3.7.1
    Log Directory Writable: ?
    WP Version: 6.4.3
    WP Multisite: ?
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 8.1.27
    PHP Post Max Size: 2 GB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.61.1
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 10.5.23-MariaDB-cll-lve
    Max Upload Size: 125 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 8.5.2
    WC Database Prefix: wp_
    Total Database Size: 34.28MB
    Database Data Size: 27.66MB
    Database Index Size: 6.62MB
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    My account: #44 - /my-account/
    Terms and conditions: #76 - /ts-cs/
    
    ### Theme ###
    
    Name: Twenty Twenty-Four
    Version: 1.0
    Author URL: https://www.remarpro.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ? Not declared
    
    ### Templates ###
    
    Overrides: /mysite/public_html/wp-content/plugins/woo-gutenberg-products-block/templates/notices/error.php version 3.9.0 is out of date. The core version is 8.5.0
    /mysite/public_html/wp-content/plugins/woo-gutenberg-products-block/templates/notices/notice.php version 3.9.0 is out of date. The core version is 8.5.0
    /mysite/public_html/wp-content/plugins/woo-gutenberg-products-block/templates/notices/success.php version 3.9.0 is out of date. The core version is 8.5.0
    twentytwentyfour/woocommerce/single-product/tabs/tabs.php version - is out of date. The core version is 3.8.0
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### Admin ###
    
    Enabled Features: analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    navigation
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    
    Disabled Features: activity-panels
    customize-store
    import-products-task
    marketing
    minified-js
    mobile-app-banner
    new-product-management-experience
    onboarding
    product-linked
    remote-inbox-notifications
    settings
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-02-15 14:02:34 +01:00
    Options: ?
    Notes: 11
    Onboarding: -
    
    ### Action Scheduler ###
    
    Complete: 1,590
    Oldest: 2024-01-15 11:51:06 +0100
    Newest: 2024-02-15 11:38:11 +0100
    
    Failed: 26
    Oldest: 2023-12-07 15:31:19 +0100
    Newest: 2024-02-12 10:25:57 +0100
    
    Pending: 12
    Oldest: 2024-02-15 12:38:11 +0100
    Newest: 2024-02-20 20:39:21 +0100
    
    
    ### Status report information ###
    
    Generated at: 2024-02-15 11:48:44 +01:00
    `

    Hey, @hebhansen! Thanks for clarifying.

    Since WCFM is a third-party plugin, we are not able to assist you with this. Please reach out to them on their support channel here. As they should be able to help you further on this matter.

    Regarding the template issues, before trying the steps on the guide, can you please make sure everything on your website is updated (the theme, all plugins, etc)?

    Can you also please try deactivating Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 3.2.22 and checking if the issue persists?

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter hebhansen

    (@hebhansen)

    All plugins and theme are up to date.

    WCFM does not support this forum at all, and they haven’t for years 2019’ish. They have been notified by mail, but do not take ownership. I agree it’s in this department the problem lies.

    Question is if Woo can/should do anything? I would say it’s vital that no-one unauthorized get’s to these settings. I would suggest creating a function that removes Woo from admin menu for everyone unless actively authorized by admin. That means any role unknown to WP or Woo does NOT have access. Then plugins can within them call this function to clear users based on admin settings in the plugin. If not these roles are restricted even if wp-admin is granted to them.

    After deactivating kadence blocks vendors still have full woo access from wp-admin….

    Thx

    Hey, @hebhansen!

    WCFM does not support this forum at all, and they haven’t for years 2019’ish. They have been notified by mail, but do not take ownership. I agree it’s in this department the problem lies.

    Question is if Woo can/should do anything? I would say it’s vital that no-one unauthorized get’s to these settings. I would suggest creating a function that removes Woo from admin menu for everyone unless actively authorized by admin. That means any role unknown to WP or Woo does NOT have access. Then plugins can within them call this function to clear users based on admin settings in the plugin. If not these roles are restricted even if wp-admin is granted to them.

    I understand that it is frustrating they aren’t helping you, and we recommend not using plugins that have not been updated/supported for long.

    Regarding your suggestion, it makes total sense and in fact, this is how it already works. The issue in this case is that the third-party plugin seems to be granting access to that user role. So there’s nothing we can do on our end.

    I suggest using a different plugin to create new user roles. We have one on our market place we recommend, User roles editor. But you can also search for other third-party option, if you prefeer.

    After deactivating kadence blocks vendors still have full woo access from wp-admin….

    I don’t think that the template errors are related to the user-role issue.

    My suggestion was regarding solving the template errors you found.

    Are you still seeing them after deactivating the plugin? If you are, please let us know so we can assist you further.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter hebhansen

    (@hebhansen)

    They sort of help by mail, but when every plugin developer pulls support to their proprietary process, it becomes super tedious and time consuming for any user of the plugin…

    Anyways, as always for wcfm, this problem is caused by not installing Elementor and not buying their integration to Elementor. Problem is, I don’t install Elementor… period!

    I deactivated Kadence blocks aand checked status report. Errors are the same. Can you please clarify… Templates should be copied into where in the case of Twenty Twenty 4 theme. It’s unclear in you manual. Thank you.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @hebhansen,

    I understand your frustration with WCFM. If you’re open to it, there are other marketplace plugins available on Woo.com that might better meet your needs and offer more robust support. For example, the Product Vendors plugin is a popular choice and is fully integrated with WooCommerce.

    Regarding your template issues, to override WooCommerce template files in your theme (or child theme) and not lose your changes during an update, you need to make a woocommerce directory within your theme directory, and then place the edited template file in that directory.

    In your case, with the Twenty Twenty 4 theme, the path would look something like this: wp-content/themes/twentytwentyfour/woocommerce/ and then place your template file within this directory.

    For example, if you’re overriding the cart template, you’d place your cart.php file at wp-content/themes/twentytwentyfour/woocommerce/cart/cart.php.

    More info: https://woo.com/document/template-structure/

    I hope this helps! If you have any other questions, feel free to ask.

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