• Resolved zokomon

    (@heminghela)


    Hi,

    An email id is registered on woocommerce say [email protected]

    When john proceeds to checkout and doesn’t login, completes the order as guest, the order doesn’t show up in his my account orders page when he logs in.

    How do i assign the guest order to an already registered account if any?
    Also if the account is not registered, i want to create the account automatically and remove the create account checkbox.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi there,

    > How do i assign the guest order to an already registered account if any?

    Go to the Order > under Customer where it currently says guest, click in the plank field and start typing [email protected]’s email address. Options will filter out in a drop down. Select the correct email user and update the order.

    > Also if the account is not registered, i want to create the account automatically and remove the create account checkbox.

    Enable this by going to WC > Settings > Accounts & Privacy and enable automatic account creation for username and/or password:


    Link to image: https://cld.wthms.co/7VkUyr

    Thanks,
    Yuki

    Thread Starter zokomon

    (@heminghela)

    How do i assign the guest order to an already registered account if any?

    your answer`How do i assign the guest order to an already registered account if any?

    Go to the Order > under Customer where it currently says guest, click in the plank field and start typing [email protected]‘s email address. Options will filter out in a drop down. Select the correct email user and update the order.`

    I want to do that automatically and not manually for all guest orders.
    also when an account is automatically created during guest checkout, the order should be assigned to it also.

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi,

    > I want to do that automatically and not manually for all guest orders.

    For all existing orders that need guest to change to an existing user, a faster way to do so would be to export the order to a CSV and then add the customer email to the order, then merge the CSV to update the orders. An order import/export CSV plugin such as the following would help with that:

    https://woocommerce.com/products/ordercustomer-csv-export/
    https://woocommerce.com/products/customerorder-csv-import-suite/

    > also when an account is automatically created during guest checkout, the order should be assigned to it also.

    If you set up the account creation at checkout as mentioned before in this screenshot https://cld.wthms.co/7VkUyr, then when a unlogged user checks out, an account will get created for them and the order will be assigned to that new user.

Viewing 3 replies - 1 through 3 (of 3 total)
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