Register.com SSL issues

  • I have WordPress hosting on register.com. I recently switched to WordPress from register.coms diy website builder. When I switched, I had an active ssl for my domain which is also purchased with register.com. Register.com assured me that I would not need to do anything and it will switch over when I connect my domain to WordPress. The ssl was also up to renew so we renewed it but it has never worked with WordPress. After the renew was validated I was no longer able to log into or view my site. It gave a too many redirect errors. Register.com has no solutions and told me I needed to delete my site and start fresh (I did not transfer anything from the diy website builder, I completely rebuilt the whole site on WordPress). So I deleted the website and I am getting the same errors. Too many redirects, not secure and an internal ssl error when I try to log into the staging site. Register.com now states the ssl needs to be reissued.

    I tried forcing by changing the http to https for the website and site url. I also tried downloading real simple ssl but it says that it can’t find a certificate on the server. I am not familiar with how to access FTP.

    It’s going on two months of going in circles with register.com.

    Any help is greatly appreciated. Thank you.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • The SSL certificate needs to be installed on the server and configured for your domain name before WordPress can use the HTTPS address.

    Please contact Register.com, your hosting provider and SSL vendor, and ask them to install/re-install the SSL certificate you purchased for you. They are the only ones who can help with a certificate they sold to you.

    Register.com now states the ssl needs to be reissued.

    Re-issuing a certificate should not mean re-purchasing.

    If you have a copy of the certificate files, you should be able to install it yourself in your hosting Register.com control panel. If you don’t have a copy of the certificate files, that’s when the re-issuance comes in. But, again, re-issuing a certificate should not mean paying for it a second time.

    I tried forcing by changing the http to https for the website and site url. I also tried downloading real simple ssl but it says that it can’t find a certificate on the server. I am not familiar with how to access FTP.

    If the certificate you purchased is not installed on the server, there’s no way around it, other than getting the certificate installed. And only your hosting provider — who is also the vendor you purchased the certificate from — can help you with this.

    That said, you should be able to use the eReally Simple SSL plugin to install a free Lets Encrypt certificate and be done with this…. unless your host is going out of their way to block the installation of free certificates just so they can sell their own (this actually happens!).

    You may use this site to test your SSL setup: https://www.ssllabs.com/ssltest/

    Kindly note that the above site only tests the setup of the certificate itself, and not the website. So an error indicates there’s a problem with the setup of the certificate… and not your website or WordPress.

    Good luck!

    Register.com now states the ssl needs to be reissued.

    Please see Register.com’s documentation: How Do I Reissue an SSL Certificate?

    Thread Starter MiddleLake

    (@mslia001)

    Thank you! I got the ssl reissued but still having issues. The dashboard is not showing up correctly and even with deleting the shot, all plugins turned off and the generic theme, the website is still getting redirect issues.

    I can confirm that your site has a new SSL certificate issued on 26th and has already been installed.

    That’s two required steps out of the way.

    Now you need to configure your WordPress site to use HTTPS, instead of HTTP.

    If you have access to your site’s dashboard, head over to SETTINGS => GENERAL.

    Look for the two fields labeled WordPress Address (URL) and Site Address (URL). Both of them should contain your site address:

    https://mslia.org

    Change this to read like this (in both places):

    https://mslia.org

    Scroll down the page, and hit SAVE CHANGES.

    PLEASE NOTE: The only change you’re making is adding an s after the p, changing it from http to https. Be careful to not make any mistakes here, otherwise your site will break completely, and we’ll have to resort to a more technical approach to fix it.

    Standing by for feedback.

    • This reply was modified 2 years, 4 months ago by George Appiah.
    Thread Starter MiddleLake

    (@mslia001)

    I added the s after the p, I tripled checked to make sure that was all.

    I got kicked out of the launch pad and when I try to log into it, It says the page isn’t redirecting properly. An error occurred during a connection to MSLIA.org.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Register.com SSL issues’ is closed to new replies.