Regenerate download permissions without loosing old files
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Hello,
Can anyone help me with this:
I sell digital products and grant customers additional products using “Downloadable product permissions” on each order page. I also frequently update my product for customers to download new files,
for that, I used Action Regenerate download permissions. The problem is after using the action Regenerate download permission the product that I granted to the users below is also resetting and the old product the customer purchased is available.
Means, customer can see the product which he has purchased but not which i have grated him permission to download after regenerating download permission
is there a way i can grant new updated files and also which i have grated him permission to download too.
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Hi @dtox007,
Currently, when you use the “Regenerate Download Permissions” action, the permissions are reset to the state of the original purchase. It doesn’t retain any additional permissions you’ve manually added. This is the default behavior of the WooCommerce system.
However, consider using the “Grant Access” button as a workaround. This allows you to add new downloadable products to existing orders without affecting the existing permissions.
Alternatively, you may use the Order Attachments for WooCommerce plugin. This plugin allows you to add a file to orders and inform the customer via email.
I hope this helps! Please let us know how it goes or if you need further assistance.
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