Regarding Call Records

  • Resolved spanizhfly

    (@spanizhfly)


    6 years, 2 months ago

    Hi,

    It’s an interesting too.
    Still not good in knowing the when people click the button to call.
    Can we track that or any information we can get

    Hope to hear from you, Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jerry Rietveld

    (@jgrietveld)

    Hi spanizhfly,

    Thanks for your message and sorry for my delay in getting back to you. You can track calls via Google Analytics’ event tracking. So through GA you are able to see when people tap the button on their phones. More detailed records won’t be possible (like caller id, etc.) can’t be tracked via the browser unfortunately.

    Cheers,
    Jerry

    Thread Starter spanizhfly

    (@spanizhfly)

    Hi Jerry,

    Thanks for your time, although you have busy schedule.

    Can you guide me on setting it up on GA.

    Hope to hear from you, Thank you

    Gav

    Plugin Author Jerry Rietveld

    (@jgrietveld)

    Hey Gav,

    No worries! In GA go to “Bahavior” > “Events” > “Overview” and you should see your clicks.

    Call Now Button taps are registered as follows:

    • Category: “contact”
    • Action: “Call Now Button”
    • Label: “phone”

    Hope this helps!

    Cheers,
    Jerry

Viewing 3 replies - 1 through 3 (of 3 total)
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