reg. full store resync

Hi there,

Thank you for reaching out and sharing the details of the challenge you’re facing. I’m sorry to hear about the difficulty with syncing your orders. We’d be happy to look into this further alongside our tech support team to help resolve the issue.

To proceed, could you kindly share your brand ID? You can find your Brand ID in your store settings. With this information, we can dig deeper into the situation and work on finding a solution to the store resync as quickly as possible.

Looking forward to hearing from you!

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there is a segment with only a few tens of email addresses that have past orders, although the list is tens of thoudsands.

I have tried via chat support but they did not gave a real option + reply is very very slow.

Thank you for sharing your Brand ID. We’ve been able to identify your conversation with our customer support team and have further investigated the challenges you faced after unintentionally deleting your contacts.

First, we appreciate your feedback regarding the responsiveness of our support team. Please note that when complex challenges are escalated to our tech team, it can sometimes take a bit longer to resolve. However, we strive to handle all cases as quickly as possible. While the communicated time for escalated cases is 48 hours, we often resolve them much sooner. To ensure the best possible support, your case will now be handled by one of our senior customer support specialists.

As for the solution to your issue, the recommended steps would be:

? Delete all your contacts once more. (necessary step)

? Disable the Omnisend app and delete it from WooCommerce.

? Inform our support team once this is done.

? Our tech team will then disconnect your store.

? Once disconnected, you can proceed with the integration as if starting fresh by following this guide: ?Omnisend for WooCommerce WordPress Guide.

These steps are necessary to properly sync the orders and data that were lost when the contacts were deleted.

If you have any follow-up questions or require additional assistance, please feel free to let our senior support specialists, who are currently handling the conversation, know. They would be happy to guide you through the process.

yes, the support wrote the same steps, but wiping the account clean seems a bit excessive just for a orders resync job.

Thank you for sharing your feedback with us. We understand that the suggested steps may seem a bit excessive for an order resync, and we truly appreciate your perspective.

Please note that we do see room for improvement regarding the challenge you’ve raised. I assure you that our tech team has communicated your feedback to the product team about the complexity of the suggested actions, and we recognize that the process may feel more complicated than necessary. For an immediate solution, we kindly suggest proceeding with the steps outlined earlier. If any challenges arise during the process, our senior support specialist will be there to assist you.

Thank you once again for raising this important topic, and we truly appreciate your understanding and patience.