Refused Picture

  • Resolved PumpaXXL

    (@pumpaxxl)


    7 years, 7 months ago

    Hi, I have updated the plugin and checked the glossy option. Then I tried to reoptimize two pictures. It took forever, one picture finished ok, the other one has a message Media ID: 86 Skip this image, try the next one. Before the glossy option, everything worked fine.

    Is there any way how to make the plugin work with this picture? It is standard jpeg.

    Thanks,
    Pavel

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    Hello again Pavel,
    sorry to hear about this issue.

    Would it be possible to contact me directly here:
    https://shortpixel.com/contact
    and let me know the URL of those images so I can check our logs?
    Temporary access to your site so we can reproduce the issue would be also great.

    Thanks, I look forward to hearing from you soon,
    Alex

    Thread Starter PumpaXXL

    (@pumpaxxl)

    Hey Alex,

    I have restored the original and tried again. Worked good and fast. I love the glossy option, gives excellent results.

    Be well,
    Pavel.

    Plugin Author ShortPixel

    (@shortpixel)

    Thanks for the follow-up Pavel, I’m glad to hear the results please you!

    I understand that the problem was transient and everything worked well eventually?

    Thank you,
    Alex

    Thread Starter PumpaXXL

    (@pumpaxxl)

    … yes, everything is working fine.

    Thanks,
    Pavel.

Viewing 4 replies - 1 through 4 (of 4 total)
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