Refusal to send emails

  • Resolved elventustech

    (@elventustech)


    3 years ago

    Have been trying to send emails to clients about password resets due to receiving multiple complaints, I have been through and setup Amazon SES alongside WP Mail SMTP Pro.

    I enabled email logging and were receiving this error:

    Versions:
WordPress: 5.9.1
WordPress MS: No
PHP: 7.4.3
WP Mail SMTP: 3.3.0

Params:
Mailer: amazonses
Constants: No
Access Key ID/Secret: Yes

Debug:
Email Source: WP Mail SMTP Pro
Mailer: Amazon SES
Error executing "SendRawEmail" on "https://email.us-east-1.amazonaws.com"; AWS HTTP error: Client error: <code>POST https://email.us-east-1.amazonaws.com</code> resulted in a <code>400 Bad Request</code> response:

Sender
MessageReje (truncated...)
MessageRejected (client): Email address is not verified. The following identities failed the check in region US-EAST-1: [email protected] -

Sender
MessageRejected
Email address is not verified. The following identities failed the check in region US-EAST-1: [email protected]

0fdafe07-de8b-49cc-8434-0a69c00577d4

    Would appreciate help as to why its not sending emails to clients.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @elventustech,

    Thanks for reaching out! If your account is still in the Amazon SES sandbox mode, you cannot send emails to other email addresses. Could you please follow official documentation or contact Amazon support to fix this issue.

    We also have included it within our documentation as well.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)
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