Refunds repeating multiple times

  • Resolved anthonyz747

    (@anthonyz747)


    6 years, 3 months ago

    Starting Dec 12, 2018 some, but not all, WooCommerce refunds that we process have gotten “stuck” (spinning beach ball) and created multiple refund records. This has occurred 6 times in the last 12 days. The least number or repeated refunds is 14 – the most is 260! This has occurred with both the PayPal refunds as well as our normal credit card gateway. I keep WP and all plugins updated frequently, about every 2 weeks. The affected orders don’t seem to have anything in common. The staff member was using Safari and I’ve directed them to use Chrome going forward.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter anthonyz747

    (@anthonyz747)

    A refund processed in Chrome also generated the duplicates. 198 duplicates this time. Talk about flooding the DB with garbage.

    Please post the url to your site.

    @anthonyz747

    Are you hosted on Siteground by chance? I ask because I have seen this type of behavior before and fixing it required disabling the SG Optimzer and then disabling the object-cache.php plugin in “Drop-Ins” plugins by renaming wp-content/object-cache.php to wp-content/object-cache.php.disabled

    Kind regards,

    Thread Starter anthonyz747

    (@anthonyz747)

    Yes, hosted through Siteground for the past two years. I wondered about SiteGround Optimizer plugin; they’ve had a number of updates recently that coincides with the timeframe of this bug. I’ll try the fix you suggest. I super appreciate it!

    Thread Starter anthonyz747

    (@anthonyz747)

    Just a follow up – it was indeed the SG Optimizer plugin. I reached out to SiteGround and they knew about and fixed the bug which cropped up in a recent update to the plugin. I’ve been using the updated version and have not seen any more repeating refunds bug. Huge thanks to @wbrubaker for pointing me in the right direction! Invaluable!

Viewing 5 replies - 1 through 5 (of 5 total)
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