Refunds/Partial Refunds Not Working
-
Hi there,
Here’s what is happening:
- The order status is set to processing or pending payment, and we want to issue a full or partial refund
- I try to refund, but it throws an error message 817 when i try to refund via paytrace (in the statuses of processing, completed, and pending payment)
- the only way we can do this is setting the status to refund, which automatically refunds the whole thing BUT it does not refund automatically through our payment gateway (PayTrace)
How can I a) issue a partial refund b) have this refund go through PayTrace automatically? Right now, it is simply changing the status from Processing to Refunded – not actually refunding
The page I need help with: [log in to see the link]
Viewing 2 replies - 1 through 2 (of 2 total)
-
Hello @janetaylor22,
I understand the partial refund order functionality is not working when the order is in processing or pending payment status.
I tried replicating the issue with Stripe, but the refund amount was sent back to the user.
Link to image: https://d.pr/i/tJ76Fc
Link to image: https://d.pr/i/XBDbFKIf you’re using the PayTrace Gateway extension in the WooCommerce store, then please open a ticket about this from WooCommerce.com > MY profile > Support.
Cheers!
Viewing 2 replies - 1 through 2 (of 2 total)
- The topic ‘Refunds/Partial Refunds Not Working’ is closed to new replies.
